Customer Success Specialist — Fast-Paced Global Impact

The Nederman Group; Charlotte, Northern (NC, KY); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

PTO

Health care insurance

401K

Disability and life insurance

Job summary

The Nederman Group in Charlotte, NC is seeking a customer service specialist to manage daily phone inquiries, process orders, and coordinate with sales and technical teams. You will handle quotes, order entry, and invoicing to ensure timely, accurate service for customers.

Ideal candidates have at least two years of industrial customer service experience, CRM familiarity, and strong communication skills in a fast-paced, team-oriented environment.

Qualifications

• Two years of customer service experience in an industrial manufacturer or North American distribution company.
• CRM usage, order entry, and quotations experience is required.
• Proficiency in Windows environment: e-mail, Excel, Pivot Tables, PowerPoint and Word.
• Strong customer orientation and interpersonal skills.
• Ability to work in a fast-paced, collaborative environment.
• Effective and professional communication.

Responsibilities

• Handle the daily flow of all incoming company phone calls and manage the phone system.
• Ensure orders and inquiries from customers, field sales, or internal employees are received and processed promptly.
• Distribute leads to Field Sales, Aftermarket Sales, or Technical Support.
• Manage orders from quotation/entry through shipping and invoicing, and inform customers of updates.
• Ensure Order Confirmations and invoicing meet service quality targets when managers are unavailable.
• Coordinate logistics and delivery of products with customer request dates.
• Work with operations on shipping/receiving, ensuring damage-free handling.
• Communicate updates to customers regarding changes to orders.
• Support warranty requests and RMA as needed.

Skills

Customer service

CRM experience

Communication skills

Teamwork

Problem solving

Education

High School Diploma or GED

Bachelor's degree in related field

Tools

CRM software

Microsoft Office Suite

Job description

The Nederman Group in Charlotte, NC is seeking a customer service specialist to manage daily phone inquiries, process orders, and coordinate with sales and technical teams. You will handle quotes, order entry, and invoicing to ensure timely, accurate service for customers.

Ideal candidates have at least two years of industrial customer service experience, CRM familiarity, and strong communication skills in a fast-paced, team-oriented environment.