Customer Success Specialist

The Nederman Group; Charlotte, Northern (NC, KY); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

PTO

Health care insurance

401K

Disability and life insurance

Job summary

The Nederman Group in Charlotte, NC is seeking a customer service specialist to manage daily phone inquiries, process orders, and coordinate with sales and technical teams. You will handle quotes, order entry, and invoicing to ensure timely, accurate service for customers.

Ideal candidates have at least two years of industrial customer service experience, CRM familiarity, and strong communication skills in a fast-paced, team-oriented environment.

Qualifications

• Two years of customer service experience in an industrial manufacturer or North American distribution company.
• CRM usage, order entry, and quotations experience is required.
• Proficiency in Windows environment: e-mail, Excel, Pivot Tables, PowerPoint and Word.
• Strong customer orientation and interpersonal skills.
• Ability to work in a fast-paced, collaborative environment.
• Effective and professional communication.

Responsibilities

• Handle the daily flow of all incoming company phone calls and manage the phone system.
• Ensure orders and inquiries from customers, field sales, or internal employees are received and processed promptly.
• Distribute leads to Field Sales, Aftermarket Sales, or Technical Support.
• Manage orders from quotation/entry through shipping and invoicing, and inform customers of updates.
• Ensure Order Confirmations and invoicing meet service quality targets when managers are unavailable.
• Coordinate logistics and delivery of products with customer request dates.
• Work with operations on shipping/receiving, ensuring damage-free handling.
• Communicate updates to customers regarding changes to orders.
• Support warranty requests and RMA as needed.

Skills

Customer service

CRM experience

Communication skills

Teamwork

Problem solving

Education

High School Diploma or GED

Bachelor's degree in related field

Tools

CRM software

Microsoft Office Suite

Job description

• Great atbuilding customer loyaltywith your passion for QUICK and ROBUSTissue resolutions?
• Constantly searching for ways to WOW customers?
• Thrilled about working for a global industry leader in its mission to shape the future for clean air?

At Nederman, our mission is to protect people, planet, and production from harmful effects of industrial processes.By doing that, we contribute to efficient production, environmental benefits, and safer workplaces. Clean air is a cornerstone of sustainable production.

Nederman is committed to providing our customers with leading engineering, design and turn-key air filtration solutions and services. We value employees who are highly motivated, well organized and have a desire to be part of a team-oriented culture, and with a passion for handling challenging and diverse assignments. Our ideal candidate will be an enthusiastic self-starter who thrives in a fast-paced, pro-active and growth-oriented environment that can prioritize and maintain oversight of multiple tasks simultaneously. They will be comfortable rolling up their sleeves and digging into the details as they work to broaden their business acumen and leadership skills for future personal growth and development within the corporation.

Main Tasks and Responsibilities:

• Handle the daily flow of all incoming company phone calls and management of the phone system
• Assure all orders and inquiries, from customers, field sales, or internal employees, are received and processed in the most timely, efficient and accurate manor
• Distribute leads appropriately to Field Sales, Aftermarket Sales, or Technical Support
• Manage orders from quotation and entry through shipping and final invoicing to the customer and keep customers informed of all updates/changes
• Ensure Order Confirmations, Invoicing, Time-to-Respond meets occur within specified service quality targets, when Manager is unavailable
• Coordinates logistics and delivery of products with customer request dates
• Work with operations regarding shipping and receiving activities and procedures, ensuring that products are handled damage free
• Communicate regularly to customers keeping them aware of changes and updates to orders
• Support warranty request and return material authorization as needed
• Other duties as they may be assigned to support order handling and purchasing within the Sales Module
• Support order handling and purchasing activities within the IFS Service Module and Project Module on an as needed basis

Qualifications Your Experience & Education

• High School Diploma or GED required
• Bachelor's Degree in a related field desired
• Minimum of two years of customer service experience with an industrial manufacturer, and/or North American distribution company preferred
• Experience with CRM usage, order entry, and quotations required
• Proficiency in a Windows operating environment, including e-mail, Excel, Pivot Tables, PowerPoint, and Word
• Strong customer orientation
• Good interpersonal skills and decision making ability
• Ability to work in a face-paced collaborative environment
• Effective and professional communication
• Positive human relations orientation are essential

What we offer is more than just a job…

• An opportunity to be part of a truly innovative and fast-growing international company
• A team-focused work environment where your efforts won’t go unnoticed or unappreciated
• Competitive compensation and benefits including PTO, health care insurance, 401K, disability, and life insurance

Applicants for employment are to be considered for employment based on the individual applicant’s qualifications and without regard to race, color, creed, gender, age, disability, national origin, religion, veteran status, uniform service member status, marital status, sexual orientation, citizenship status, genetic information, or on account of membership in any protected category under federal, state, and local laws.