Customer Success Specialist — End-to-End Account Support

Safeware, Inc.; Sandston (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Safeware, Inc. seeks a Customer Success Team Specialist to serve as a critical partner to customers and the outside sales team. You will proactively manage inquiries, resolve issues, coordinate order fulfillment, and identify solutions that help customers achieve their objectives.

The ideal candidate is customer-focused, takes ownership, and excels at collaborating across departments in a fast-paced environment. Richmond, VA-based role with growth opportunities and process improvements.

Qualifications

• High School Diploma or GED required.
• 2–5 years of experience in customer service, account management, sales support, distribution, or another customer-facing role.
• Exceptional written, verbal, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency with Microsoft Office 365 (Outlook, Word, Excel).
• Ability to prioritize competing requests and provide timely status updates.

Responsibilities

• Serve as a trusted resource for customers and outside sales representatives, providing timely, accurate, and professional support.
• Manage customer inquiries related to products, pricing, inventory, order status, freight estimates, lead times, and claims resolution.
• Take ownership of customer issues from inquiry to resolution with clear communication and follow-through.
• Analyze customer needs to identify practical solutions balancing satisfaction and business goals.
• Source products by leveraging vendor relationships and assist with bid opportunities and quotes.
• Collaborate with Purchasing, Operations, Accounting, Vendor Partners, and Sales to resolve complex issues and ensure outcomes.

Skills

Customer service

Account management

Sales support

Communication

Organizational skills

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office 365

Epicor Prophet 21

Job description

Safeware, Inc. seeks a Customer Success Team Specialist to serve as a critical partner to customers and the outside sales team. You will proactively manage inquiries, resolve issues, coordinate order fulfillment, and identify solutions that help customers achieve their objectives.

The ideal candidate is customer-focused, takes ownership, and excels at collaborating across departments in a fast-paced environment. Richmond, VA-based role with growth opportunities and process improvements.