Customer Success Administrator

CEVA Logistics; Clayton (IN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k)

Pet insurance

Gym discounts

Job summary

CEVA Logistics seeks a proactive operations support professional to coordinate transportation with multiple carriers. You will develop customer relationships, maintain profiles and service needs, and address escalated inquiries related to shipments and billing.

You will manage documents, track orders, and use systems to verify information. The role involves interfacing with carriers and ensuring compliance, while supporting invoicing processes and payments.

Qualifications

• High School diploma or GED required; an Associate degree preferred.
• Two years of specialized logistics or related operations support experience.
• Proficiency with MS Office, internet, and logistics software is expected.

Responsibilities

• Develop relationships with customers and assist with account management and service needs.
• Manage document accuracy for customers and carriers, incl. complex or expedited handling.
• Track orders and shipments, provide tracing support, and resolve issues as needed.
• Process operational data in software systems and generate reports and service details.
• Interface with airlines, shipping, trucking, and related carriers to understand requirements.
• Ensure compliance with company policies and assist with invoicing and payments.

Skills

Microsoft Office

Internet

Web-based software

Databases

Operational reports

Track and trace

Education

High School diploma or GED

Associate degree

Job description

YOUR ROLE

Are you known for exceptional operational support in the supply chain environment? Are you passionate about coordinating efficient, reliable transportation with various carriers? If so, we have an opportunity that would allow you to play an essential role and contribute to delivering superior supply chain services.

WHAT ARE YOU GOING TO DO?

• Develop critical relationships with internal or external customers, assist with account management such as maintaining customer profiles, details and service needs. Address complex or escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
• Manage document accuracy; requires complex knowledge of customers, carriers, and procedures. Oversee services that require special or expedited handling. Track orders and shipments and assist with tracing as needed; usually more complex, domestic and may involve international operations.
• Process operational data in software systems and applications, identify missing or potential operational or service concerns, and resolve with the appropriate groups. Utilize databases, logs, and other sources to locate and verify information; information is usually complex.
• Run, analyze and summarize operational reports and details; present information to coworkers or supervisors are needed.
• Interface with airlines, shipping, truck and related carriers to understand requirements, track shipments or details; operations are typically complex in nature.
• Ensure compliance with company policies and procedures and maintain a safe and effective work environment; assist others with understanding operational items.
• Create and process invoices, review for operational accuracy, work with customers on questions and payment; assist others as needed.

WHAT ARE WE LOOKING FOR?

• Education and Experience: High School graduate or GED; Associate degree or equivalent combination of work experience, preferred. Two years of specialized logistics or related operations support experience.
• Skills: Basic to Intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications. Utilizes databases and systems to review and verify logistics and transportation information. Ability to prepare operational reports, queries, and service information, as well as quotes and service details. Ability to track and trace basic shipments or product, typically domestic and more complex.
• Characteristics: Capable of working with providers, carriers and services in a transportation/logistics environment. Able to identify operational delays and communicate and work to resolve potential concerns or delays. Operates in a fast pace and changing environment and in both a team and individual contributor environment. Capable of communicating with co-workers to provide and receive direction.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.