Customer Success Specialist

Rozgoo; United States; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Hourly pay $16–$22/hr

Fully remote

Paid training

Growth path into team lead or ops

Access to earning opportunity network

Inclusive environment

Job summary

NoGigiddy is seeking a responsive Customer Success Specialist to support our growing freelance community. Work across email, chat, and social to deliver fast, helpful responses, troubleshoot access and navigation issues, and escalate where needed.

No degree required, just clear communication, empathy, and a passion for helping people succeed. Fully remote position with paid training and a clear growth path into team lead or operations roles.

Qualifications

• No degree required.
• Clear, empathetic written and verbal communication.
• Patient and calm under pressure.
• Organized and able to manage a high volume of tickets.
• Familiarity with support tools such as Zendesk or Intercom.

Responsibilities

• Respond to user inquiries via email, chat, and social media channels in a timely and professional manner
• Troubleshoot issues related to offers, account access, and platform navigation
• Escalate complex issues to the appropriate team with full context and documentation
• Maintain detailed records of user interactions in our support CRM
• Identify recurring issues and report patterns to the product team
• Contribute to the help center by writing and updating FAQ articles
• Deliver consistently high CSAT scores through genuine, solution-focused support

Skills

Written communication

Verbal communication

Empathy

Patience under pressure

Organization

Ticket management

Remote work

Tools

Zendesk

Intercom

Job description

ABOUT NOGIGIDDY

NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.

THE ROLE

When our users have questions, run into issues, or need a hand — you're the person they count on. As a Customer Success Specialist at NoGigiddy, you'll support our community with fast, helpful, and genuine responses across email, chat, and social. No degree required — just strong communication, patience, and a real desire to help people succeed.

RESPONSIBILITIES

• Respond to user inquiries via email, chat, and social media channels in a timely and professional manner
• Troubleshoot issues related to offers, account access, and platform navigation
• Escalate complex issues to the appropriate team with full context and documentation
• Maintain detailed records of user interactions in our support CRM
• Identify recurring issues and report patterns to the product team
• Contribute to the help center by writing and updating FAQ articles
• Deliver consistently high CSAT scores through genuine, solution-focused support

REQUIREMENTS

• No degree required
• Prior customer support experience preferred but not required — we'll train you
• Clear, empathetic written and verbal communication
• Patient and calm under pressure — you don't match the energy of an upset user
• Organized and able to manage a high volume of tickets without letting things slip
• Familiarity with support tools (Zendesk, Intercom, or similar) is a plus

BENEFITS

• Hourly pay of $16–$22/hr
• Fully remote
• Paid training on all systems and product knowledge
• Growth path into team lead or operations roles
• Access to the full NoGigiddy earning opportunity network
• Equal Opportunity Employer. NoGigiddy celebrates diversity and is committed to creating an inclusive environment for all team members.