Remote Customer Success Specialist — Growth & Training

Rozgoo; United States; À distance; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Hourly pay $16–$22/hr

Fully remote

Paid training

Growth path into team lead or ops

Access to earning opportunity network

Inclusive environment

Résumé du poste

NoGigiddy is seeking a responsive Customer Success Specialist to support our growing freelance community. Work across email, chat, and social to deliver fast, helpful responses, troubleshoot access and navigation issues, and escalate where needed.

No degree required, just clear communication, empathy, and a passion for helping people succeed. Fully remote position with paid training and a clear growth path into team lead or operations roles.

Qualifications

• No degree required.
• Clear, empathetic written and verbal communication.
• Patient and calm under pressure.
• Organized and able to manage a high volume of tickets.
• Familiarity with support tools such as Zendesk or Intercom.

Responsabilités

• Respond to user inquiries via email, chat, and social media channels in a timely and professional manner
• Troubleshoot issues related to offers, account access, and platform navigation
• Escalate complex issues to the appropriate team with full context and documentation
• Maintain detailed records of user interactions in our support CRM
• Identify recurring issues and report patterns to the product team
• Contribute to the help center by writing and updating FAQ articles
• Deliver consistently high CSAT scores through genuine, solution-focused support

Connaissances

Written communication

Verbal communication

Empathy

Patience under pressure

Organization

Ticket management

Remote work

Outils

Zendesk

Intercom

Description du poste

NoGigiddy is seeking a responsive Customer Success Specialist to support our growing freelance community. Work across email, chat, and social to deliver fast, helpful responses, troubleshoot access and navigation issues, and escalate where needed.

No degree required, just clear communication, empathy, and a passion for helping people succeed. Fully remote position with paid training and a clear growth path into team lead or operations roles.