Customer Success Specialist

RedFynn Technologies; United States; A distancia; MXN 936.000 - 1.276.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Innovative work environment

Flexibility for remote work

Opportunities for growth

Positive company culture

Competitive pay and benefits

Descripción de la vacante

A financial technology company is seeking a Customer Support Specialist to assist customers with inquiries and issues. You will respond to calls, troubleshoot account problems, and manage documentation. The ideal candidate has 1-3 years of experience in customer support, outstanding communication skills, and the ability to prioritize tasks in a fast-paced environment. This remote position offers a supportive team culture and opportunities for professional development.

Formación

• 1–3 years of experience in customer support, client success, or technical support.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Respond to inbound calls and emails from customers and partners.
• Handle inquiries related to deposits, billing, and reconciliation.
• Troubleshoot account and technical issues.
• Document interactions and manage cases using internal systems.
• Document interactions and manage cases using internal systems and CRM tools.
• Participate in outbound engagement efforts to support retention and relationship-building.
• Stay up to date on products, services, and policy updates to provide accurate support.

Conocimientos

Customer support experience

Communication skills

Problem-solving abilities

Organizational abilities

Multi-tasking

CRM platform use

Merchant services experience

Herramientas

CRM platforms

Descripción del empleo

RedFynn provides innovative payment processing, SaaS, and reputation management solutions that help small and mid-sized businesses grow and operate more efficiently.

We combine technology, reliability, and personal support to make business easier for our partners and their merchants. Our mission is to deliver simple, effective tools that improve how businesses accept payments, manage operations, and build customer loyalty.

What you’ll do:

• Respond to inbound calls and emails from customers and partners
• Handle inquiries related to deposits, batches, statements, billing, and reconciliation
• Troubleshoot account and technical issues with clarity and care
• Escalate complex matters when needed and ensure full resolution
• Document interactions and manage cases using internal systems and CRM tools
• Participate in outbound engagement efforts to support retention and relationship-building
• Stay up to date on products, services, and policy updates to provide accurate support

What we’re looking for:

• 1–3 years of experience in customer support, client success, or technical support
• Strong verbal and written communication skills
• Excellent problem-solving and organizational abilities
• Ability to manage multiple priorities in a fast-paced environment
• Comfort using CRM platforms and support tools
• Experience in merchant services or payment processing (a strong plus)

Why RedFynn

We're not a big corporate machine. We're a tight team that moves fast, holds each other accountable, and actually cares whether you win.

RedFynn is growing, and we're building the team that's going to take us there. That means the people joining right now aren't filling seats. They're setting the standard for what this company looks like at scale. If you're hungry, coachable, and execution-focused, there's a real path here — not just a job.

Why You’ll Love Working Here

💡 Innovative Environment: Work with FinTech and SaaS tools that help businesses run smarter.

🏡 Flexibility: 100% remote role with a supportive, collaborative team.

🚀 Growth: Opportunities for ongoing learning and professional development.

🤝 Culture: A team that values positivity, collaboration, and fun.

💰 Compensation: Competitive pay and benefits package.

Interested? We’d love to hear from you. Send your resume and a short cover letter highlighting your experience and what you’d bring to the role.