Customer Success Specialist

Entertainment Partners Inc; Roswell (GA); Hybrid; USD 77,000 - 104,000; Full time

Benefits offered by this job

Hybrid schedule

Personalized development plan

Job summary

Manufacturing Excellence Inc in Roswell, GA seeks a Customer Success Specialist to turn Salesforce Service Cloud into a reliable revenue habit. The role offers $77,000–$104,000 annually, a hybrid work schedule, and a personalized development plan aligned with your sales and marketing career goals.

You will own renewals, analyze market shifts, and translate data into compelling stories for leadership. This mid-level position emphasizes collaboration and visible impact on growth and customer

Qualifications

• Experience turning Salesforce Service Cloud into predictable revenue.
• Proven track record with Roswell, GA markets.
• Ability to learn new sales/marketing systems quickly.

Responsibilities

• Carry the brand voice into every cold call and every caption
• Write follow-ups that get answered, not the ones that get ignored
• Keep Roswell renewals from slipping by owning the timeline
• Read the sales marketing market and reposition the offer when it shifts
• Bridge Freshdesk reporting and the story your CMO needs to hear
• Decode why GA buyers say yes and double down on it

Skills

Customer success

Sales/Marketing systems

ServiceNow

Freshdesk

Tools

Freshdesk

ServiceNow

Job description

Pipeline math is unforgiving, and Manufacturing Excellence Inc's Customer Success Specialist thrives on it, turning Salesforce Service Cloud into a predictable revenue habit. This mid-level role pairs a $77,000 - $104,000 salary with hands‑on ownership, a collaborative team, and clear opportunities to level up.

Key Responsibilities

• Carry the brand voice into every cold call and every caption
• Write follow-ups that get answered, not the ones that get ignored
• Keep Roswell renewals from slipping by owning the timeline
• Read the sales marketing market and reposition the offer when it shifts
• Bridge Freshdesk reporting and the story your CMO needs to hear
• Decode why GA buyers say yes and double down on it

What You’ll Bring

• Demonstrated knack for making the employee-centric feel manageable
• A history of leaving sales marketing processes better than you found them
• Proven ServiceNow results, ideally seasoned in Roswell, GA
• Ability to learn new sales marketing systems quickly and apply them effectively

A flat-and-fast Roswell, GA company through, Manufacturing Excellence Inc measures success by how invisible its sales marketing systems become. We hold space for disagreement, then commit fully once the sales marketing call is made.

You’ll receive $77,000 - $104,000, a hybrid schedule, and a personalized development plan tailored to your sales marketing career goals.

The Manufacturing Excellence Inc team is expanding in Roswell, GA this quarter, and this seat is part of that growth.