Customer Success Specialist

CooperSurgical, Inc.; Rockville (MD); On-site; USD 55,000 - 85,000; Full time

Job summary

CooperSurgical, Inc. in Rockville, MD seeks an experienced Customer Success Specialist to join a global team.

You will collaborate with Inside Sales, Field Sales, Customer Success, and Operations to deliver exceptional service in the fertility sector. You will qualify intended parents for premium plans and act as a liaison between the Refund Plans Team and the Family Building Consultants, ensuring a seamless customer journey.

Qualifications

• Customer-focused communication skills
• Strong relationship-building abilities
• Collaborative mindset across teams

Responsibilities

• Qualify intended parents for premium plans.
• Serve as liaison between Refund Plans Team and Family Building Consultants for all intended parents in premium plans and subsequent cycles.
• Deliver thorough and proactive client relations to enhance the customer experience

Job description

We are seeking an experienced Customer Success Specialist to join our dynamic team. This is a global role and will work in collaboration with Inside Sales, Field Sales, Customer Success, and Operations. If you are an accomplished leader with a passion for delivering exceptional results globally in the Fertility industry, we invite you to join our team.

This role supports the Customer Success Team and is primarily responsible for qualifying intended parents for premium plans, acting as a liaison between the Refund Plans Team and the Family Building Consultants regarding all intended parents in premium plans and subsequent cycles. The ideal candidate deeply understands the customer experience, is diligent, and thorough, and has proven successful in executing client relations.

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. We lead the industry in next-generation fertility and birth solutions that help conceive, deliver, and protect healthy babies. When it's time for people to build their families, the CooperSurgical Donor Gametes Services, California Cryobank and Donor Egg Bank USA, can help intended parents reach their goals with the highest quality donor sperm and donor eggs from rigorously screened diverse donors. Our team cares enough to want to make a difference - for the communities in which we live and work and in the well-being of women, babies and families everywhere.