Donor Coordinator II

CooperSurgical, Inc. in; New York (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

CooperSurgical is seeking a Donor Coordinator II (Finance) to ensure medical/genetic donor screening in accordance with policies and to oversee donor activity across the program. This role involves interfacing with donors, coordinating appointments, and supporting the branch operations.

The position includes collaboration with multiple departments, managing donor records, and assisting with monthly activity reporting. Travel may be required to support donor activities.

Qualifications

• Experience supporting donor programs or clinical settings.
• Strong communication and interpersonal skills.
• Familiarity with documentation and record-keeping procedures.

Responsibilities

• Answer incoming calls and schedule potential donor appointments.
• Screen and educate donors about the donation process.
• Assist with donor recruitment events and chart management.

Skills

Communication

Customer service

Donor screening

Job description

Summary Ensures that donors are medically and genetically screened according to Company and regulatory agency policies and oversees donor activity by performing the following duties.

Essential Functions & Accountabilities:

• Acts as initial point of contact for potential donors by answering incoming phone calls and scheduling potential donor appointments (if applicable).
• Screens and qualifies potential donor applications according to established guidelines; educates sperm donors about the donation process; follows-up as necessary.
• Works closely with the Donor and Marketing Departments to assist with and ensure success of donor recruitment events/activities.
• Checks in donors, which includes ensuring that donors are properly identified, specimen cups are properly labeled, and that applicable questionnaires are completed accurately using Good Documentation Policies.
• Cleaning and resetting Donor rooms as needed.
• Inform donors of any applicable notifications as indicated in their donor card, including but not limited to upcoming blood draws, urine collection and physicals.
• Assists with chart scanning and other tasks related to chart management
• Assists with sorting and mailing of donor checks (when applicable).
• Provides clinical, educational and emotional support to donors through their donation process and responds to emails and telephone calls as needed.
• Collaborate with the Branch Manager to determine the efficacy of the donor process flow; recognize opportunities for increased efficiency and makes recommendations to the Donor Department Manager.
• Oversee entering/removing donors in Identification System
• Coordinates active donors in the donor program, which includes monitoring vial limits, donation frequency, routine blood draws and physical exams, managing temporary furloughs, and counseling donors regarding specimen quality and inactivity.
• Assist with donor follow-up, including inactive donors, overdue blood draws, eligibility assessments, and donor chart/records documentation.
• Processes retired donors; coordinates donor re-entry (including reactivations) and updates donor records as needed.
• Provides back-up coverage for overall branch operations as necessary.
• Oversees department supplies, including forms, donor refreshments, office supplies, movie tickets, and gift certificates.
• Prepares donor activity monthly report.
• Other duties and projects as required.

Donor Coordinator II (Finance)

Job Summary:

Summary Ensures that donors are medically and genetically screened according to Company and regulatory agency policies and oversees donor activity by performing the following duties.

Essential Functions & Accountabilities:

• Acts as initial point of contact for potential donors by answering incoming phone calls and scheduling potential donor appointments (if applicable).
• Screens and qualifies potential donor applications according to established guidelines; educates sperm donors about the donation process; follows-up as necessary.
• Works closely with the Donor and Marketing Departments to assist with and ensure success of donor recruitment events/activities.
• Checks in donors, which includes ensuring that donors are properly identified, specimen cups are properly labeled, and that applicable questionnaires are completed accurately using Good Documentation Policies.
• Cleaning and resetting Donor rooms as needed.
• Inform donors of any applicable notifications as indicated in their donor card, including but not limited to upcoming blood draws, urine collection and physicals.
• Assists with chart scanning and other tasks related to chart management
• Assists with sorting and mailing of donor checks (when applicable).
• Provides clinical, educational and emotional support to donors through their donation process and responds to emails and telephone calls as needed.
• Collaborate with the Branch Manager to determine the efficacy of the donor process flow; recognize opportunities for increased efficiency and makes recommendations to the Donor Department Manager.
• Coordinates donor disqualification process.
• Oversee entering/removing donors in Identification System
• Coordinates active donors in the donor program, which includes monitoring vial limits, donation frequency, routine blood draws and physical exams, managing temporary furloughs, and counseling donors regarding specimen quality and inactivity.
• Assist with donor follow-up, including inactive donors, overdue blood draws, eligibility assessments, and donor chart/records documentation.
• Processes retired donors; coordinates donor re-entry (including reactivations) and updates donor records as needed.
• Oversees donor payroll.
• Provides back-up coverage for overall branch operations as necessary.
• Oversees department supplies, including forms, donor refreshments, office supplies, movie tickets, and gift certificates.
• Prepares donor activity monthly report.
• Other duties and projects as required.

Travel:

• Familiarity with laboratory and medical terminology and ability to travel as required.

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a business unit of CooperCompanies (Nasdaq: COO) , we're driven by a unified purpose of helping people experience life's beautiful moments. Guided by our shared values - dedicated, innovative, friendly, partners, and do the right thing - our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women's and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com.