Customer Success Manager

Freddie Mac; Raleigh (NC); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in the eCommerce marketplace is looking for a Customer Success Manager to lead onboarding workflows, enhance seller success, and drive community engagement. This fully remote position offers growth opportunities in a supportive environment, focusing on improving user experience for both buyers and sellers.

Qualifications

• Minimum 5 years in customer success or account management.
• 2+ years managing a customer success team.
• Strong data analysis skills for success metrics.

Responsibilities

• Lead design of onboarding workflows for buyers and sellers.
• Develop and implement seller success programs.
• Engage high-value buyers with proactive support.

Skills

Data Analysis

Community Engagement

Customer Success Management

Tools

CRM Tools

Help Desk Platforms

Job description

Employer Industry: eCommerce Marketplace

Why consider this job opportunity:
- Salary up to 100,000 PHP per month
- Opportunity for career advancement and growth within a fast-growing company
- Fully remote position, allowing for flexibility in work location
- Collaborative and supportive work environment with a focus on community building
- Chance to make a significant impact on user experience for both buyers and sellers
- Commitment to diversity and inclusion within the workplace

What to Expect (Job Responsibilities):
- Lead the design and optimization of onboarding workflows for buyers and sellers to ensure quick value realization
- Develop and implement seller success programs to enhance listing quality and drive growth
- Engage with high-value buyers through personalized outreach and proactive support
- Manage community channels and organize events to foster a vibrant collector culture
- Track and analyze customer success metrics, providing actionable insights to leadership

What is Required (Qualifications):
- Minimum 5 years of experience in customer success or account management, preferably in an eCommerce marketplace
- At least 2 years of experience managing a customer success team
- Strong data analysis skills, particularly in tracking customer success metrics
- Proven ability to grow and nurture online communities
- Experience in designing scalable workflows and processes

How to Stand Out (Preferred Qualifications):
- Familiarity with help desk platforms and CRM tools
- Experience in training and mentoring customer success agents
- Knowledge of marketplace policy enforcement and dispute mediation best practices
- Ability to propose innovative solutions and adapt quickly in a fast-paced environment

#eCommerce #CustomerSuccess #RemoteWork #CareerGrowth #CommunityBuilding

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