Customer Success Specialist

VERIDIAN HOMES; Monona (WI); On-site; USD 43,000 - 62,000; Full time

Job summary

Veridian Homes, an innovative builder focusing on smart growth and green practices, seeks a Customer Success Specialist to ensure top-tier satisfaction during and after the warranty year. You will respond promptly to inquiries, work with builders and trade partners, and troubleshoot warranty issues.

Qualified candidates typically have an associate degree and 2–3 years of customer service experience, with strong communication skills and proficiency in Microsoft Office.

Qualifications

• Associate degree and/or experience in residential construction or related field preferred.
• 2–3 years of customer service experience demonstrated in interpersonal settings.
• Solutions-oriented mindset with effective communication and follow-through.
• Proficiency in Microsoft Office and related business tools.

Responsibilities

• Research and promptly respond to homeowner inquiries via phone, email, and online requests within 24 hours.
• Collaborate with homeowners, Personal Builders, and Trade Partners to schedule and follow-up on services.
• Research and troubleshoot homeowner warranty issues and defects.
• Act as a liaison between Assistant Personal Builders, Personal Builders, Production Managers, and Trade Partners.
• Attend Trade Partner Huddles and internal meetings as required.
• Participate in related administrative or other duties as assigned.

Skills

Customer service

Communication skills

Empathy

Team collaboration

Education

Associate degree

Residential construction experience

Tools

Microsoft Office

Job description

Veridian Homes, an innovative company with an emphasis on smart growth and green built practices, is seeking a customer success specialist who is looking to ensure the highest levels of customer satisfaction through timely and superior service throughout and after the warranty service year. In this role, you must have excellent communication skills, empathy, and a passion for delivering exceptional customer experiences.

Responsibilities include, but are not limited to:

• Research and promptly respond to homeowner inquiries via phone calls, emails, and online requests within twenty-four (24) hours.
• Collaborate with homeowners, Personal Builders, and Trade Partners to schedule and follow-up on services.
• Research and troubleshoot homeowner warranty issues and defects.
• Work directly with and act as a liaison between Assistant Personal Builders, Personal Builders, Production Managers, and Trade Partners throughout the build process, warrant process, and post warranty process.
• Attend Trade Partner Huddles and internal meetings in which all Customer Success Specialists are requested to attend.
• Participate in related administrative or other duties as assigned.

Qualified candidates will have an associate degree and/or experience in residential construction or related field preferred. Additionally, candidates should have 2 to 3 years of customer service experience, demonstrating strong interpersonal skills both within groups and in individual interactions. A solutions-oriented mindset is essential, with the ability to communicate effectively and provide consistent follow-through. Proficiency in Microsoft Office and other related business and communication tools are preferred.

We offer a competitive salary and excellent benefits.

Veridian Homes/Veridian Management Solutions is an AFFIRMATIVE Action and Equal Opportunity Employer.