Customer Success Specialist

Market Value; Milwaukee (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

Market Value Southwest is a marketing and customer engagement company that helps brands connect with their audiences through strategic campaigns, live experiences, events, and brand activations. Our collaborative team combines creative thinking, thoughtful planning, and hands-on execution to deliver professional, engaging experiences tailored to each client’s goals.

The Customer Success team is responsible for maintaining strong communication with customers and making sure they have the

Qualifications

• Experience in customer success or client services preferred but not required.
• Strong written and verbal communication skills.
• Ability to manage multiple accounts and priorities.

Responsibilities

• Manage ongoing communication with assigned customers
• Respond to questions regarding accounts, products, services, and company processes
• Assist customers with account-related requests and routine service needs
• Coordinate customer onboarding and initial account setup
• Conduct regular follow-ups and customer check-ins
• Track open requests and make sure outstanding items are addressed
• Communicate customer needs and concerns to the appropriate internal teams
• Coordinate internally to resolve service or account issues
• Provide customers with updates regarding outstanding requests
• Maintain accurate customer information and communication records
• Document interactions, account activity, and relevant customer feedback
• Assist with scheduling calls, meetings, and follow-up conversations
• Identify recurring customer questions or concerns and communicate them internally
• Escalate complex issues when additional assistance is required
• Prepare customer information, account notes, and routine reports
• Maintain consistent and professional communication throughout the customer relationship

Skills

Clear communication

Organized

Responsive

CRM

Multitasking

Job description

Market Value Southwest is a marketing and customer engagement company that helps brands connect with their audiences through strategic campaigns, live experiences, events, and brand activations. Our collaborative team combines creative thinking, thoughtful planning, and hands-on execution to deliver professional, engaging experiences tailored to each client’s goals.

The Customer Success team is responsible for maintaining strong communication with customers and making sure they have the