Customer Success

Market Value; Hoboken (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Employee recognition programs

Team and company activities

Collaborative working environment

Job summary

Market Value Southwest, based in Hoboken, NJ, is seeking a Customer Success professional to ensure customers derive ongoing value from our products and services. The role focuses on understanding objectives, monitoring engagement, and coordinating internal resources to support retention and renewal.

The team works proactively with established customers, leveraging CRM tools and cross‑functional collaboration to drive adoption and satisfaction.

Qualifications

• Associate’s or Bachelor’s degree in Business, Communications, Marketing, Management, or a related field preferred.
• 1–2 years of experience in customer success, account management, client services, customer experience, or a related customer‑focused role preferred.
• Experience managing ongoing customer relationships or account responsibilities preferred.
• Strong written and verbal communication skills.
• Strong listening and relationship‑management abilities.
• Ability to understand customer objectives and identify appropriate resources.
• Strong organization and attention to detail.
• Ability to manage multiple customer accounts and priorities.
• Strong follow‑through and time‑management skills.
• Comfortable conducting scheduled customer conversations and account check‑ins.
• Ability to recognize changes in customer engagement or satisfaction.
• Strong problem‑solving and judgment.
• Ability to collaborate effectively across departments.
• Experience with CRM or customer‑management systems preferred.
• Proficiency with Microsoft Office, Google Workspace, or similar business software

Responsibilities

• Develop an understanding of assigned customers, their objectives, and how they use company products or services.
• Conduct scheduled customer check‑ins to review needs, priorities, and overall experience.
• Help customers understand available features, services, resources, and appropriate use cases.
• Monitor customer engagement and account activity for changes that may require follow-up.
• Identify customers who may benefit from additional guidance or resources.
• Track customer objectives, engagement milestones, and agreed‑upon action items.
• Coordinate appropriate internal resources based on customer needs.
• Review account information prior to scheduled customer discussions.
• Prepare account summaries and customer engagement updates.
• Gather feedback regarding product and service experience.
• Identify recurring customer needs, challenges, and areas of interest.
• Share customer insights with relevant internal teams.
• Maintain accurate records of customer discussions and account activity.
• Support customer adoption initiatives and educational activities.
• Identify potential satisfaction or retention concerns and communicate them internally.
• Assist with account reviews and renewal preparation.
• Maintain consistent follow‑up on customer commitments and outstanding actions.
• Track basic customer success metrics and account activity.
• Collaborate with sales, operations, service, and other departments as appropriate.
• Support customer retention and engagement initiatives.

Skills

Customer relationships

Communication skills

Time management

Organizational skills

Problem solving

Cross functional collaboration

CRM experience

Education

Associate/Bachelor's degree

Tools

CRM systems

Job description

Hoboken, United States

Market Value Southwest is a marketing and customer engagement company that helps brands connect with their audiences through strategic campaigns, live experiences, events, and brand activations. Our collaborative team combines creative thinking, thoughtful planning, and hands‑on execution to deliver professional, engaging experiences tailored to each client’s goals.

Job Description

We are seeking a Customer Success professional to help customers receive consistent value from the products and services they use. This position focuses on understanding customer objectives, monitoring engagement, identifying potential challenges, and coordinating appropriate resources throughout the customer relationship.

The Customer Success team works proactively with established customers rather than primarily responding to individual service requests. This position will maintain awareness of customer activity and help identify actions that support satisfaction, continued engagement, and retention.

Responsibilities include:

• Develop an understanding of assigned customers, their objectives, and how they use company products or services
• Conduct scheduled customer check‑ins to review needs, priorities, and overall experience
• Help customers understand available features, services, resources, and appropriate use cases
• Monitor customer engagement and account activity for changes that may require follow-up
• Identify customers who may benefit from additional guidance or resources
• Track customer objectives, engagement milestones, and agreed‑upon action items
• Coordinate appropriate internal resources based on customer needs
• Review account information prior to scheduled customer discussions
• Prepare account summaries and customer engagement updates
• Gather feedback regarding product and service experience
• Identify recurring customer needs, challenges, and areas of interest
• Share customer insights with relevant internal teams
• Maintain accurate records of customer discussions and account activity
• Support customer adoption initiatives and educational activities
• Identify potential satisfaction or retention concerns and communicate them internally
• Assist with account reviews and renewal preparation
• Maintain consistent follow‑up on customer commitments and outstanding actions
• Track basic customer success metrics and account activity
• Collaborate with sales, operations, service, and other departments as appropriate
• Support customer retention and engagement initiatives

Requirements

• Associate’s or Bachelor’s degree in Business, Communications, Marketing, Management, or a related field preferred
• 1–2 years of experience in customer success, account management, client services, customer experience, or a related customer‑focused role preferred
• Experience managing ongoing customer relationships or account responsibilities preferred
• Strong written and verbal communication skills
• Strong listening and relationship‑management abilities
• Ability to understand customer objectives and identify appropriate resources
• Strong organization and attention to detail
• Ability to manage multiple customer accounts and priorities
• Strong follow‑through and time‑management skills
• Comfortable conducting scheduled customer conversations and account check‑ins
• Ability to recognize changes in customer engagement or satisfaction
• Strong problem‑solving and judgment
• Ability to collaborate effectively across departments
• Experience with CRM or customer‑management systems preferred
• Proficiency with Microsoft Office, Google Workspace, or similar business software
• Employee recognition programs
• Team and company activities
• Collaborative working environment
• Cross‑functional collaboration
• Structured onboarding and role support
• Variety of customer accounts and ongoing initiatives