Customer Success & Onboarding Specialist

Market Value; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

Market Value Southwest in Phoenix is seeking a Customer Success professional to provide ongoing support and manage the day-to-day experience for clients. You will be a primary contact for customer questions, account needs, and service information across established channels.

The role requires coordinating with internal teams, maintaining organized customer records, and ensuring follow-up on outstanding items.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and detail orientation.
• Ability to manage multiple customer requests simultaneously.
• Customer-focused approach with reliable follow-up.

Responsibilities

• Serve as main point of contact for customer questions and account needs.
• Communicate with customers via phone, email, and other channels.
• Provide information about products, services, policies, and account activity.
• Assist with new customer onboarding and setup.
• Follow up on outstanding requests and coordinate with internal teams.
• Document conversations and maintain accurate customer records.

Skills

Excellent communication

Organization

Time management

Problem-solving

Customer service mindset

Tools

CRM systems

Microsoft Office

Job description

Market Value Southwest in Phoenix is seeking a Customer Success professional to provide ongoing support and manage the day-to-day experience for clients. You will be a primary contact for customer questions, account needs, and service information across established channels.

The role requires coordinating with internal teams, maintaining organized customer records, and ensuring follow-up on outstanding items.