Customer Success Specialist

Net2Source (N2S); Franklin Township (NJ); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Uncapped Commissions

100% Contribution to Health/Dental/Vision

Job summary

A leading staffing company is seeking a Customer Success Specialist to manage and grow Fortune 500 accounts in Franklin Township, NJ. The ideal candidate will have 3-5 years of experience in staffing and recruiting, excellent communication skills, and the ability to build strong client relationships. Responsibilities include maximizing market share and coordinating with clients and recruiting teams. This full-time position offers uncapped commissions and comprehensive health benefits.

Qualifications

• 3-5 years in the Staffing & Recruiting Industry with recruiting experience.
• Strong understanding of VMS and MSP accounts.
• Experience in a Hybrid/Offshore delivery model is a plus.

Responsibilities

• Be the single point of contact for Fortune 500 clients.
• Build long-term client partnerships to provide solutions.
• Maximize market share with clients.

Skills

Staffing & Recruiting Experience

Client Communication

Interpersonal Skills

Negotiation Skills

Problem-Solving Skills

Proficiency in ATS

Tools

CRM/ATS (Job Diva)

Job description

Overview

As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will build strong client relationships and contribute to the growth and success of Net2Source (N2S).

Location: Onsite from Somerset, NJ

Base pay range

$60,000.00/yr - $70,000.00/yr

Qualifications

• Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with Life Sciences MSP clients.
• Strong understanding of working with VMS and MSP based accounts.
• Any experience working with a Hybrid/Offshore delivery model will be a plus.
• Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side.
• Strong interpersonal and communication skills.
• Excellent negotiation and problem-solving abilities.
• Excellent reputation and relationship-building skills.
• Ability to work in a fast-paced, target-driven environment.
• Must be a self driven and highly motivated individual.
• Proficiency in using applicant tracking systems (ATS) and other relevant software.

Key Responsibilities

• Be the single point of contact for our Fortune 500 clients
• Build long-term client partnerships to understand their challenges and provide solution.
• Maximize market share with a client to make us their trusted staffing supplier.
• Qualify new job orders and work with the delivery lead for better coverage and support.
• Present candidates to Hiring Managers and follow up for feedback.
• Coordinate with Client to schedule candidate interviews and onboarding.
• Coordinate with recruiting team including screening, orientation, and placement of candidates.
• Use CRM/ATS (Job Diva) to manage activities.
• Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads.

Additional Requirements

• Must be open to travel across the country, especially locally, and support clients from their offices.
• Availability to work outside regular office hours, if needed.

Benefits

• Uncapped Commissions
• 100% Contribution to Health/Dental/Vision

Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Strategy/Planning, Human Resources, and Customer Service
• Industries: Human Resources Services, Information Services, and Staffing and Recruiting