Customer Success Specialist

Leads Near Me, Inc.; Duluth (GA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Company holidays

Opportunities for growth

Job summary

Leads Near Me is seeking a Client Success Specialist to act as the main liaison between auto shop clients and the agency. You will ensure clients understand the value of their marketing investment and stay informed, confident, and supported.

You will manage communications across email, calls, and Zoom; translate marketing insights into clear language; support onboarding; and track performance to identify opportunities for improvement. This is a full-time role with limited remote arrangements.

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s preferred.
• 1-3 years in a client-facing, account management, or customer success role.
• 1-2 years in a digital marketing agency or exposure to digital marketing.

Responsibilities

• Serve as the primary point of contact for auto shop owners and managers.
• Manage and streamline client communication across email, calls, and Zoom.
• Translate marketing insights and metrics into clear language.
• Support onboarding of new auto shop clients.
• Track client performance and identify opportunities for improvement.

Skills

Basic computer and internet proficient

Client communication

SEO basics

Google Ads basics

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

CRM platforms

Project management tools

Job description

Leads Near Me is a specialized marketing agency dedicated to helping independent auto repair shops grow through high-performance digital marketing. Our services include SEO, Google Ads Management, Website Development, Local Service Ads, Paid Social, and full-funnel lead generation systems. We are a focused, results-driven team that takes pride in delivering measurable outcomes for the small business owners we serve.

Position Summary

The Client Success Specialist acts as a crucial liaison between the agency and our auto shop clients. This role ensures clients receive exceptional service, understand the value of their marketing investment, and stay informed, confident, and supported. Your mission is to transform satisfied clients into loyal, long-term partners who are thrilled with their results.

Key Responsibilities

• Serve as the primary point of contact for auto shop owners and managers.
• Manage and streamline client communication across email, calls, and Zoom.
• Advocate for client needs and ensure internal teams understand client goals.
• Translate marketing insights, metrics, and technical details into clear language.
• Maintain consistent, proactive communication to prevent client uncertainty.
• Support onboarding of new auto shop clients.
• Track client performance and identify opportunities for improvement.

Requirements

Education:

High school diploma or equivalent required; associate’s or bachelor’s degree in Business, Communications, Marketing, or a related field preferred.

Experience:

1-3 years of experience in a client-facing, account management, or customer success role.

1-2 years of experience in a digital marketing agency or exposure to digital marketing.

Technical Skills:

• Basic computer and internet proficiency

Bonus Skills:

• Basic understanding of SEO and Google Ads
• Experience working with auto repair shops or trades-based businesses
• Familiarity with CRM or project management platforms

• Compensation is a combination of base salary up to $60,000 per year + up to $5,000 per year in performance bonuses.
• Health benefits (details provided during offer stage)
• Paid time off and company holidays
• Opportunities for growth within a fast-moving agency

Work Schedule & Location

Full-time, Monday–Friday. Primarily in-office in the Duluth, GA area. Remote work may be considered on a limited, case-by-case basis for qualified team members who have demonstrated consistent performance and reliability. Remote arrangements are the exception, not the norm, and are subject to ongoing review.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.