Call Center Agent

Foxfruit; Columbus (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Fox Fruit in Columbus, OH is seeking a Call Center Agent to assist customers, respond to inquiries, and provide accurate information about our products and services. This role is ideal for someone with strong communication skills who enjoys helping people and building customer relationships.

You will handle inquiries by phone, listen to customer needs, recommend solutions, share promotional information when appropriate, and follow up to ensure satisfaction.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong problem-solving abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Respond to customer inquiries in a friendly and professional manner.
• Listen to customer needs and recommend solutions.
• Communicate promotional information clearly when appropriate.
• Follow up with customers and prospective customers as needed.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer outreach and business development activities.
• Maintain accurate records of customer conversations and activities.
• Address routine concerns and escalate issues when necessary.
• Communicate customer feedback to team members.
• Collaborate to meet customer service and performance goals.
• Participate in ongoing training and professional development.

Skills

Strong verbal communication

Active listening

Friendly, professional attitude

Phone communication

Problem-solving

Goal-oriented

Organizational and multitasking

Experience in customer service/retail

Education

High school diploma or equivalent

Job description

About Fox Fruit

AtFox Fruit, we believe that every business deserves a smart, adaptivemarketing partner. Our team of experts blends strategic insight andcreative solutions to deliver results that matter. We are committed tofostering organic growth for our clients through innovative approachestailored to their unique needs

Job Summary

We are seeking a motivated Call Center Agent to assist customers, respond to inquiries, and provide accurate information about products and services. This position is ideal for individuals with strong communication skills who enjoy helping people and developing valuable customer service and professional experience.

Responsibilities

• Respond to customer inquiries in a friendly and professional manner.
• Listen carefully to customer needs and recommend appropriate solutions.
• Communicate promotional information clearly when appropriate.
• Follow up with customers and prospective customers as needed.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer outreach and business development activities.
• Maintain accurate records of customer conversations and activities.
• Address routine customer concerns and escalates issues when necessary.
• Communicate customer feedback and recurring questions to team members.
• Collaborate with colleagues to meet customer service and performance goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong problem-solving abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching