Customer Success & Sales Development Specialist

Pointman; Grand Junction (CO); Hybrid; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) plan

Paid vacation and 11 holidays

Job summary

PointMan is seeking a Customer Success & Sales Development Representative in Grand Junction, CO or fully remote. The role focuses on building strong customer relationships, coordinating QBRs, and supporting sales efforts to drive value from PointMan's geospatial SaaS platform.

The role emphasizes retention, customer satisfaction, and collaboration with Product, Marketing, Support and Sales teams to maximize renewal opportunities and expansion potential.

Qualifications

• Experience in customer success, account management or related roles.
• Strong verbal and written communication skills.
• Comfortable making outbound calls and initiating regular contact.
• Proficiency with CRM systems and Microsoft Office.

Responsibilities

• Engage with customers and maintain regular contact.
• Coordinate Quarterly Business Reviews (QBRs).
• Identify usage risks and work with teams to reduce churn.
• Support sales development when needed and provide customer insights.

Skills

Customer Success

Account Management

Outbound Outreach

CRM usage

Tools

HubSpot CRM

MS Office

Job description

PointMan is seeking a Customer Success & Sales Development Representative in Grand Junction, CO or fully remote. The role focuses on building strong customer relationships, coordinating QBRs, and supporting sales efforts to drive value from PointMan's geospatial SaaS platform.

The role emphasizes retention, customer satisfaction, and collaboration with Product, Marketing, Support and Sales teams to maximize renewal opportunities and expansion potential.