Customer Success & Sales Coordinator

mra; Des Moines (IA); Presencial; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

American Cable & Harness | Electronic Technologies International in Des Moines, IA, is seeking a Customer Success & Sales Coordinator to be the main contact for customers and support sales, quotes, orders, and production status. You will coordinate with Purchasing, Engineering, and Production to meet delivery dates and resolve issues.

The ideal candidate brings 2+ years in customer service or manufacturing support, strong communication, and proficiency with ERP/CRM systems and Microsoft Office

Qualificações

• 2+ years in customer service, inside sales, or manufacturing support.
• Experience in manufacturing environments preferred.
• Strong quoting, order entry, and production scheduling knowledge.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, ERP systems, and CRM software.
• High level of attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and with cross-functional teams.

Responsabilidades

• Serve as the primary contact for orders, delivery schedules, quality concerns, and inquiries.
• Set up new customers, process sales orders, and enter shop orders into the ERP system.
• Monitor production status and update customers and internal teams on delivery dates.
• Coordinate with Purchasing, Engineering, and Production to set shipment dates.
• Manage customer complaints and coordinate resolution of quality issues and RMAs.
• Maintain customer stocking programs and assist forecasting requirements.
• Own and maintain the quote process; prepare quotations with Engineering and Operations.
• Follow up on requotes and develop new opportunities with the Sales Manager.
• Support the Sales Manager with new account development and lead generation.
• Assist with CRM activity and pipeline tracking.

Conhecimentos

Customer service

Inside sales

Manufacturing support

Quoting

Order entry

Production scheduling

Microsoft Office

CRM software

ERP systems

Attention to detail

Multitasking

Ferramentas

CRM software

ERP systems

Microsoft Excel

Microsoft Outlook

Descrição da oferta de emprego

Customer Success & Sales Coordinator

American Cable & Harness | Electronic Technologies International
Des Moines, Iowa

Position Summary

The Customer Success & Sales Coordinator serves as the primary point of contact for customers and plays a critical role in supporting sales and operations. This position is responsible for managing customer communications, coordinating quotes and cut sheets, processing orders, monitoring production status, and ensuring customer expectations are met. The ideal candidate will possess strong organizational skills, a customer-focused mindset, and the ability to effectively communicate with internal teams to drive successful outcomes.

Essential Duties and Responsibilities

Customer Service

• Serve as the primary point of contact for customers regarding orders, product deviations, delivery schedules, quality concerns, and general inquiries.
• Set up new customers, process sales orders, and enter shop orders into the ERP system.
• Monitor production status and provide customers and internal teams with updates on delivery schedules.
• Coordinate with Purchasing, Engineering, and Production to establish shipment dates and resolve issues.
• Manage customer complaints and coordinate resolution of quality issues and RMAs.
• Maintain customer stocking programs and support customer forecasting requirements.

Quoting and Sales Support

• Own and maintain the quote process.
• Enter quote requests and prepare quotations in conjunction with Engineering and Operations.
• Follow up on requotes and coordinate new opportunities with the Sales Manager.
• Support the Sales Manager with new account development and lead generation activities.
• Assist with maintaining CRM activity and pipeline tracking.

Regulatory and Compliance Support

• Assist with customer compliance requirements to include, but not limited to: IMDS, REACH, RoHS, Customer-specific documentation requests.

Production and Operational Support

• Collaborate closely with Production, Purchasing, Engineering to ensure smooth order fulfillment.
• Support continuous improvement efforts and recommend process enhancements.
• Perform additional duties and cross-functional support activities as assigned.

Qualifications

• 2+ years of experience in customer service, inside sales, or manufacturing support preferred.
• Experience in manufacturing environments is highly preferred.
• Strong understanding of quoting, order entry, and production scheduling processes.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, Excel, Outlook, ERP systems, and CRM software.
• High level of attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively with cross-functional teams.

Physical Requirements

• Occasional lifting of up to 20–40 pounds.