Industrial Customer Service Coordinator

huntsman talent; Monroe (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Huntsman Talent is seeking an Industrial Customer Service Coordinator for an established automation manufacturer in the United States. The role serves as the key point of contact for customers, handling inquiries, order details, and cross-functional coordination with engineering, production, and supply chain.

You will manage customer communications, research questions, and own issues through resolution while maintaining accurate records in internal systems.

Qualifications

• Minimum 2 years in customer service, account coordination, project coordination, or similar.
• Experience with a CRM platform.
• Experience using an ERP system.
• Proficient in Microsoft Office.
• Ability to learn new software, systems, and processes quickly.

Responsibilities

• Serve as primary contact for customers seeking assistance, information, or resolution to an issue.
• Manage customer communications via phone, email, and other channels.
• Research customer questions and provide clear, accurate information about offerings and services.
• Take ownership of customer issues and coordinate with internal resources for resolution.
• Maintain customer and account information within company systems, ensuring records are accurate and current.
• Collaborate with Engineering, Production, Supply Chain, and other departments for cross-functional support.
• Recognize opportunities to assist existing customers with additional products, services, or aftermarket solutions.
• Strengthen long-term relationships by understanding needs and ensuring commitments are followed through.
• Manage multiple customer requests and priorities while maintaining responsiveness and attention to detail.
• Contribute to departmental objectives and service-level expectations.

Skills

Customer-focused

Strong communicator

Resourceful

Highly organized

Collaborative

Adaptable

Tools

CRM platform

ERP system

Microsoft Office

Job description

Our client is an established automation manufacturer seeking an Industrial Customer Service Coordinator to serve as a key point of contact for its customers. This position combines customer support, problem-solving, order and information management, and coordination with internal teams.

The right person will be comfortable working in a technical manufacturing environment and communicating with customers as well as colleagues across different functions. Success in this role requires someone who can stay organized, take ownership of issues, and follow a customer request through to resolution.

Key Responsibilities

• Serve as a primary contact for customers seeking assistance, information, or resolution to an issue.
• Manage customer communications throughout the day using phone, email, and other appropriate channels.
• Research customer questions and provide clear, accurate information about company offerings and services.
• Take ownership of customer issues and work with the appropriate internal resources to reach a resolution.
• Maintain customer and account information within company systems, ensuring records remain accurate and current.
• Work closely with Engineering, Production, Supply Chain, and other departments when customer needs require cross-functional support.
• Recognize opportunities to assist existing customers with additional products, services, or aftermarket solutions.
• Help strengthen long-term customer relationships by understanding needs and ensuring commitments are followed through.
• Manage multiple customer requests and priorities while maintaining responsiveness and attention to detail.
• Contribute to departmental objectives and service-level expectations.

What We're Looking For

• Customer-focused: You genuinely enjoy working with people and finding practical solutions to their needs.
• Strong communicator: You can communicate clearly and professionally with customers and internal teams.
• Resourceful: You are comfortable figuring things out, asking the right questions, and finding the appropriate path to a solution.
• Highly organized: You can keep track of multiple requests, priorities, and follow-ups without losing details.
• Collaborative: You work well with people across different departments and understand that solving customer problems often requires teamwork.
• Adaptable: You are willing to learn new systems, processes, and technical information in an industrial manufacturing environment.

Qualifications

• At least 2 years of experience in customer service, account coordination, project coordination, or another role requiring significant customer and internal communication.
• Previous experience working with a CRM platform.
• Experience using an ERP system in a professional environment.
• Working knowledge of Microsoft Office.
• Ability to learn new software, systems, and processes quickly.

Work Environment & Physical Requirements

• Primarily office-based work requiring extended periods at a computer.
• Ability to occasionally lift or move items weighing up to 15 pounds.