Customer Success & Sales Associate

SiteOne Landscape Supply; Pineville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Paid Time Off

401k with company match

Tuition Reimbursement

Life Insurance

Employee Assistance Program

Product Discounts

DailyPay available

Work Boots/Vouchers

Paid Training and Certifications

Job summary

SiteOne Landscape Supply is seeking an enthusiastic Customer Sales & Service Representative to serve commercial and residential customers in the green industry from our Pineville, NC location. You will provide top-tier service, manage customer inquiries in person, over the phone, and online, and prepare orders for pickup or delivery while supporting merchandising and inventory tasks.

Ideal candidates bring at least 1 year in retail/wholesale, strong communication, and a readiness to learn new

Qualifications

• Minimum of 1 year experience in a retail or wholesale setting
• Excellent customer service skills
• Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
• Ready and willing to learn and adopt new technologies and ways of working
• Ability to think quickly and make sound decisions
• Inventory management experience helpful
• Must be able to lift a minimum of 50 pounds
• High school diploma or equivalent preferred

Responsibilities

• Demonstrate exceptional customer service to all SiteOne customers
• Cultivate and manage strong relationships with customers
• Assist customers with their questions and needs, either in person, via the phone or through online ordering
• Pull and prepare inventory orders for customer pick up or delivery
• Proactively identify and capitalize on opportunities to grow sales with current and potential customers
• Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance.
• Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment

Skills

Customer service

Retail experience

Green industry knowledge

Adaptability

Inventory management

Physical ability

Education

High school diploma or equivalent

Job description

SiteOne Landscape Supply is seeking an enthusiastic Customer Sales & Service Representative to serve commercial and residential customers in the green industry from our Pineville, NC location. You will provide top-tier service, manage customer inquiries in person, over the phone, and online, and prepare orders for pickup or delivery while supporting merchandising and inventory tasks.

Ideal candidates bring at least 1 year in retail/wholesale, strong communication, and a readiness to learn new