Customer Success & Sales Account Representative

Debra-Pena---State-Farm-Agent; Midland (TX); Sur place; USD 40 000 - 65 000; Plein temps

Avantages offerts par ce poste

Paid time off

Training & development

Bonus based on performance

Competitive salary

Résumé du poste

Debra Pena - State Farm Agent is seeking an Account Representative to support daily operations and customer success. You will grow the agency through meaningful customer relations and act as a liaison between customer needs and agency departments, marketing relevant products and services.

The role emphasizes building trust, handling inquiries about coverages, billing, and policy changes, and fostering long-lasting customer relationships in a fast-paced environment.

Qualifications

• Experience in sales (outside or inside) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Strong written and verbal communication skills.
• Dedicated to delivering excellent customer service.
• Ability to anticipate and relate to customer needs.
• Property & Casualty license required.

Responsabilités

• Develop leads, schedule appointments, identify customer needs, and market products and services.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about coverages, billing, and policy changes.
• Promote lasting and positive customer relations.

Connaissances

Sales experience

Customer relationship management

Communication skills

Customer service mindset

Anticipate customer needs

Relate to customers

Formation

Property & Casualty license

Description du poste

Debra Pena - State Farm Agent is seeking an Account Representative to support daily operations and customer success. You will grow the agency through meaningful customer relations and act as a liaison between customer needs and agency departments, marketing relevant products and services.

The role emphasizes building trust, handling inquiries about coverages, billing, and policy changes, and fostering long-lasting customer relationships in a fast-paced environment.