Customer Success & Sales Account Representative

Debra-Pena---State-Farm-Agent; Midland (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

Debra Pena - State Farm Agent is seeking an Account Representative to support daily operations and customer success. You will grow the agency through meaningful customer relations and act as a liaison between customer needs and agency departments, marketing relevant products and services.

The role emphasizes building trust, handling inquiries about coverages, billing, and policy changes, and fostering long-lasting customer relationships in a fast-paced environment.

Qualifications

• Experience in sales (outside or inside) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Strong written and verbal communication skills.
• Dedicated to delivering excellent customer service.
• Ability to anticipate and relate to customer needs.
• Property & Casualty license required.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about coverages, billing, and policy changes.
• Promote lasting and positive customer relations.

Skills

Sales experience

Customer relationship management

Communication skills

Customer service mindset

Anticipate customer needs

Relate to customers

Education

Property & Casualty license

Job description

Debra Pena - State Farm Agent is seeking an Account Representative to support daily operations and customer success. You will grow the agency through meaningful customer relations and act as a liaison between customer needs and agency departments, marketing relevant products and services.

The role emphasizes building trust, handling inquiries about coverages, billing, and policy changes, and fostering long-lasting customer relationships in a fast-paced environment.