Customer Success & Retention Specialist

Andyvitella; Willow Grove (PA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

State Farm Agent Team Member Andrew Vitella in Willow Grove, PA is seeking a Customer Relations Representative for a full-time role. You will deliver exceptional customer experiences, handle inquiries, and support the growth of a small agency.

The position emphasizes teamwork, coachability, and long-term development. Benefits include 401(k), health insurance, paid time off, and opportunities for advancement; we offer a supportive, balanced environment with team activities.

Qualifications

• Experience in customer service preferred.
• Strong communication and problem-solving skills.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Customer service

Problem solving

Job description

State Farm Agent Team Member Andrew Vitella in Willow Grove, PA is seeking a Customer Relations Representative for a full-time role. You will deliver exceptional customer experiences, handle inquiries, and support the growth of a small agency.

The position emphasizes teamwork, coachability, and long-term development. Benefits include 401(k), health insurance, paid time off, and opportunities for advancement; we offer a supportive, balanced environment with team activities.