Customer Success Representative

Entrusted; Town of Florida (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k)

Health/dental/vision

Paid time off

Paid holidays

SmartDollar access

Gym reimbursement

Job summary

Entrusted is seeking an entry-level Customer Care Representative to be the first contact for homeowners dealing with water, fire, or mold damage in Jupiter, Florida. You’ll gather information, set clear expectations, and schedule with the right Damage Consultant quickly to keep leads moving.

This full-time, in-person role offers $18-$21 per hour plus a bonus program, plus benefits such as 401(k), health/dental/vision, PTO, and paid holidays.

Qualifications

• Strong work ethic and integrity.
• Teachable attitude with a willingness to learn.
• Clear written and verbal communication.
• Genuine service mindset when helping customers.
• Ability to stay organized and calm in a fast-paced environment.

Responsibilities

• Communicate warmly with customers, answering calls promptly.
• Listen, gather information, and route each call to the right team member.
• Create a strong first impression and set clear expectations about the services we provide.
• Address customer questions or concerns to help secure a scheduled appointment.
• Schedule the appropriate Damage Consultant based on location, availability, and lineup.
• Communicate regularly with Damage Consultants and customers to relay updated arrival times.
• Keep accurate records of pending items and follow up consistently.
• Handle day-to-day administrative tasks that support the team and brand.
• Other duties may be assigned.

Skills

Work ethic

Teachable

Clear communication

Customer service

Calm under pressure

Decision making

Rapport building

Retail/food service

Job description

Customer Care Representative (internally called Customer Care Specialist)

Full-Time | In-Person Position

Jupiter, FL

$18 - $21 per Hour, plus Bonus Program

Join Our Growing Team

Entrusted is hiring an entry-level, Customer Care Representative to be the first point of contact for homeowners reaching out about water, fire, or mold damage. You'll set the tone for their entire experience with us, gathering the right information, setting clear expectations, and getting them scheduled with the right Damage Consultant quickly. This role keeps leads moving and helps turn first-time callers into long-term customers.

Responsibilities

• Communicate warmly with customers, answering calls promptly
• Listen, gather information, and route each call to the right team member
• Create a strong first impression and set clear expectations about the services we provide
• Address customer questions or concerns to help secure a scheduled appointment
• Schedule the appropriate Damage Consultant based on location, availability, and lineup, resolving any scheduling conflicts that arise
• Communicate regularly with Damage Consultants and customers to relay updated arrival times
• Keep accurate records of pending items and follow up consistently
• Handle day-to-day administrative tasks that support the team and brand
• Other duties may be assigned

Qualifications

• Strong work ethic and integrity
• Teachable attitude and eager to keep learning
• Comfortable communicating clearly and persuasively, both written and verbal
• Genuine, service-minded approach to helping customers
• Able to stay organized and calm in a fast-paced environment with shifting priorities
• Sound judgment and good decision-making under pressure
• Builds rapport easily with a wide range of personalities
• Experience in retail, restaurant, or another client-facing, fast-paced role preferred, but not required

What We Offer

• $18 - $21 per hour, plus bonus program
• 401(k), health/dental/vision, PTO, and paid holidays
• Company-paid access to Dave Ramsey's SmartDollar
• Gym reimbursement

Our Culture

We started 20 years ago as a small carpet cleaning company in South Florida. Today, we're headquartered in Jupiter, Florida, with branch locations in West Palm Beach, Orlando, Tampa, Jacksonville, and Houston. We're built on hard work, integrity, and taking care of our people, and we grow our team members as we grow the company.

Entrusted is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.