Customer Success Representative

Tempus AI; Texas; On-site; USD 48,000 - 55,000; Full time

Job summary

Tempus AI is seeking a customer success coordinator to manage lab sample and document requests, coordinate shipping, and ensure timely, professional communication with partners. You will collaborate across Customer Success, Sales, Lab and other teams to maintain strong relationships and drive satisfaction.

Responsibilities include proactive problem solving, identifying customer needs, and keeping internal stakeholders updated. A 4-year biology degree and excellent service mindset are preferred.

Qualifications

• 4 year college degree in Biological Sciences or similar.
• Exceptional customer service and interpersonal skills.
• Ability to communicate effectively by telephone and email.
• Organized, detail-oriented, and able to work independently.
• Proactive problem-solving and quick responses to issues.

Responsibilities

• Coordinate lab sample/document requests and shipping logistics.
• Collaborate with Customer Success, Sales, and Lab to meet goals.
• Build strong relationships with laboratory staff, sales reps, and internal stakeholders.
• Use proactive problem-solving to address varied customer issues.
• Maintain regular contact with sales and other teams to align updates.
• Respond promptly to inquiries by phone, email, and in person.
• Identify customer needs to achieve satisfaction.

Skills

Customer service

Communication

Organization

Independent work

Problem solving

Education

Bachelor's degree in Biological Sciences

Job description

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Responsibilities:

• Communicate directly with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving.
• Work cross-functionally (e.g., Customer Success, Sales, Lab) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time.
• Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders.
• Use proactive problem-solving skills to create and offer solutions to customers of varying complexity.
• Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS, Sales, CommOps, etc.
• Respond to inquiries by phone, email, and in person quickly and professionally.
• Identify and assess customer needs to achieve satisfaction.

Qualifications:

• 4 year college degree in Biological Sciences or similar, preferred.
• Exceptional customer service skills and strong interpersonal skills.
• Ability to communicate effectively with patients by telephone and email.
• Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
• Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy.
• Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks.
• Proven ability to learn new skills quickly and adapt to new processes smoothly.
• General office equipment and software knowledge and computer proficiency.

CHi: $48,000-$55,000

The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.