Customer Success Representative

gWorks; Omaha (NE); Hybrid; USD 23,419 - 30,307; Full time

Benefits offered by this job

Health, Dental, and Vision Benefits

401(k) with Company Match

Generous PTO

Collaborative Team Environment

Job summary

An established industry player is seeking a Customer Success Representative to enhance client experiences with their financial software products. This role is pivotal in supporting clients, resolving issues, and delivering exceptional service. You'll engage directly with clients, providing training and guidance while documenting interactions to ensure continuous improvement. With a hybrid work model, you’ll enjoy flexibility after an initial onboarding period. If you thrive in fast-paced environments and are passionate about helping others succeed, this opportunity is perfect for you.

Qualifications

• 2+ years of customer service experience, ideally supporting software products.
• Strong written and verbal communication skills with a customer-focused approach.

Responsibilities

• Provide support and troubleshoot issues related to fund accounting software.
• Train and coach clients to build their knowledge and confidence.

Skills

Customer Service Experience

Communication Skills

Problem-Solving

Attention to Detail

Organizational Skills

Education

2+ Years in Customer Service

Familiarity with Accounting Principles

Tools

Microsoft Office

Online Business Tools

Job description

Join to apply for the Customer Success Representative role at gWorks.

Base pay range

$17.00/yr - $22.00/yr

The Role: Client Services Representative

At gWorks, we help local governments lead with confidence and serve their communities more effectively. From financial accounting and utility billing to GIS, asset management, and citizen engagement, our cloud-based tools make complex systems simple — and our people make the difference.

As a Client Services Representative, you’ll play a vital role in helping our clients succeed with our financial software products. You’ll be the front line of support — solving problems, answering questions, and delivering a great experience every step of the way. You’ll also coach and train clients, helping them grow more confident and independent in their use of our software. This role is ideal for someone who loves helping others, thrives in a fast-paced environment, and takes pride in delivering real value with every interaction.

How You’ll Make an Impact

1. Provide support and troubleshoot issues related to our fund accounting and utility billing software
2. Listen actively to clients, ask thoughtful questions, and resolve concerns in a timely, professional manner
3. Train and coach clients in best practices to build their knowledge, confidence, and self-sufficiency
4. Document client interactions and update case details accurately in our support system
5. Deliver high-quality service with empathy, clarity, and a strong sense of ownership
6. Meet or exceed individual performance metrics (e.g., resolution time, customer satisfaction)
7. Stay current on product updates, internal tools, and company policies by collaborating with leadership and training teams
8. Share client feedback and identify opportunities to improve our software and services

What You’ll Bring

1. 2+ years of customer service experience, ideally supporting software products
2. Familiarity with accounting principles or fund accounting software is a plus
3. Proficiency with Microsoft Office and other online business tools
4. Strong written and verbal communication skills — confident, clear, and customer-focused
5. Quick learner with a strong attention to detail and ability to troubleshoot in real time
6. Organized, self-motivated, and able to work independently and as part of a team
7. Comfortable managing multiple tasks and shifting priorities in a fast-paced environment
8. A proactive mindset and a genuine passion for helping others succeed

Where You’ll Work

This role is based in Omaha, Nebraska, and follows a hybrid model once onboarding is complete. The first 30–60 days will be onsite in Omaha, five days a week, with hands-on training, shadowing, and foundational development. Post-onboarding, the role transitions to a hybrid model with remote work flexibility and in-office collaboration on Tuesdays and Thursdays.

• Hourly Rate: $17–$22/hour based on experience and qualifications
• Health, dental, and vision benefits
• 401(k) with company match
• Generous PTO and company holidays
• A collaborative team environment where your voice and impact matter

Candidates don’t have to meet every requirement to apply. If this role excites you and you think you’d be a great fit, we’d love to hear from you.

gWorks is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.