Customer Success & Proposals Specialist

S27a; Northern (KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

NovaSync is seeking a detail-oriented Customer Success Advisor to bridge our sales team and technical offerings, combining account management with support for documentation and proposal development. You will work closely with sales, product, and engineering to translate complex information into clear, client-ready content and ensure timely delivery of commitments throughout the sales cycle and beyond.

This is a full-time, exempt salary position with an expectation of working at least 40 hours

Qualifications

• Experience translating technical information into client-ready content.
• Ability to coordinate with sales, product, and engineering teams.
• Strong written and verbal communication for client materials.

Responsibilities

• Account Management: manage a portfolio of client accounts and build long-term relationships.
• Proposal & Sales Support: develop proposals, responses to RFP/RFI, and statements of work.
• Technical Documentation: edit and maintain product specs, solution briefs, FAQs.
• Project Management: plan timelines, track status, and ensure milestones are met.
• Coordinate with internal teams to ensure timely delivery and renewals.

Skills

Account management

Proposal development

Technical documentation

Cross-functional collaboration

Client communication

Job description

NovaSync is seeking a detail-oriented Customer Success Advisor to bridge our sales team and technical offerings, combining account management with support for documentation and proposal development. You will work closely with sales, product, and engineering to translate complex information into clear, client-ready content and ensure timely delivery of commitments throughout the sales cycle and beyond.

This is a full-time, exempt salary position with an expectation of working at least 40 hours