Customer Success, Program Management, Senior Manager

Salesforce; Atlanta (GA); On-site; USD 90,000 - 150,000; Full time

Job summary

An innovative firm is seeking a Senior Program Manager to lead large-scale initiatives within their Customer Success organization. This role is pivotal in ensuring collaboration across teams, aligning programs with business goals, and enhancing customer experiences. The ideal candidate will have extensive Program Management experience, excellent communication skills, and the ability to build relationships with diverse stakeholders. Join a forward-thinking company that values problem-solving and adaptability, and be part of a team that inspires the future of business through technology and customer engagement.

Qualifications

• 10+ years of Program Management experience in a matrixed environment.
• Strong understanding of Salesforce products and integrations.

Responsibilities

• Drive strategic development of large-scale programs aligned with business strategy.
• Collaborate with diverse teams to design effective delivery models.

Skills

Program Management

Organizational Skills

Communication Skills

Interpersonal Skills

Problem-Solving

Risk Mitigation

Analytical Skills

Adaptability

Education

Bachelor's Degree

Certifications (CSM, PMI-ACP, PSM, SAFe Scrum Master)

Job description

Customer Success, Program Management, Senior Manager

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI, Data, and CRM. We help companies across industries connect with customers in innovative ways and empower our employees to grow and succeed. If you believe in business as a force for good, you’re in the right place.

About The Role

The Senior Program Manager leads large-scale, cross-functional initiatives within our Customer Success organization. This role ensures collaboration, execution, and communication across teams, working closely with executives, strategy leaders, technology partners, and stakeholders to align programs with business and customer experience goals.

Responsibilities

• Drive strategic development of large-scale, cross-organizational programs aligned with business strategy.
• Build relationships and align stakeholders across diverse groups.
• Collaborate with Product Managers, Support Engineers, and Success Managers to design delivery models.
• Partner with experience teams to influence technology and process improvements.
• Adapt communication for various audiences, from executives to operational teams.
• Develop program plans and lead launch activities for products, offers, and experiences.
• Coordinate with Business Technology and shared services to prioritize and resource programs using agile methods.
• Lead team meetings to foster collaboration and secure executive support.
• Bridge strategy, technology, content, and support functions effectively.
• Implement PMO best practices, including risk management and stakeholder engagement.

Skills & Requirements

• 10+ years of Program Management experience in a matrixed environment.
• Excellent organizational, communication, and interpersonal skills.
• Strong understanding of Salesforce products and integrations.
• Experience working with global, multicultural teams.
• Ability to build credibility with executives and technical teams.
• Proactive problem-solving and risk mitigation skills.
• Flexible and adaptable to changing priorities.
• Analytical, resourceful, and self-motivated.
• Alignment with Salesforce’s core values.
• Certifications such as CSM, PMI-ACP, PSM, or SAFe Scrum Master are preferred.

Additional Information

If you need accommodations during the application process, please submit a request via our Accommodations Request Form.

Salesforce is an equal opportunity employer committed to diversity and inclusion. We evaluate candidates based on merit, competence, and qualifications without discrimination.

Salary ranges vary by location, with specific ranges provided for Washington and Illinois. Compensation includes salary, incentives, equity, and benefits. More details can be found at our benefits site.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Software Development, IT Services & Consulting, Technology, Internet

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