Senior Manager, EUC Services - Remote

GXO Logistics; Atlanta (GA); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Manager for End User Computing Services. This pivotal role involves leading a dynamic team to enhance IT support and service delivery across the organization. You will design and implement innovative EUC platforms, ensuring a seamless user experience while collaborating with various IT teams. With a focus on customer satisfaction, you will develop frameworks for continuous improvement and efficiency. Join a forward-thinking company that values your expertise and offers a robust benefits package, including health insurance and a 401(k) plan, as you help shape the future of logistics technology.

Benefits

Full Health Insurance

401(k) Plan

Life Insurance

Disability Insurance

Company Incentive Plan

Qualifications

• 5+ years managing EUC teams in a global enterprise.
• Experience in defining EUC service models and standards.

Responsibilities

• Lead a world-class EUC Engineering team and platforms.
• Design and support global EUC platforms including O365 and AzureAD.
• Provide world-class support to internal customers.

Skills

EUC Team Management

Technical Solutions Delivery

Customer Service Support

ITIL Processes Implementation

Cross-Functional Business Management

Education

Bachelor's Degree

Bachelor’s Degree in Business, MIS or IT

Tools

O365

AzureAD

SCCM

Microsoft Identity Manager

Dell/HP/Apple Hardware

Active Directory

DNS

DHCP

Adobe Products

VOIP

Job description

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

Logistics at full potential.

This role will support the recently announced GXO part of the organization, which represents the intended spinoff of our global contract logistics business. GXO stands for ‘Game Changing Opportunities’; with ~100,000 people comprising GXO’s global team, we are on a journey toward a new era, together. We’re a bold, future-focused company, driven by technology. If you’re excited about reaching your full potential, we have an opportunity for you.

As the Senior Manager, End User Computing (EUC) Services, you will be responsible for leading the efficient delivery of site support services to business units and end users. You’ll also oversee daily operational activities while partnering and collaborating with other technical managers to create a highly efficient, cost-effective IT support model that strives to exceed customer satisfaction objectives.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you’ll do on a typical day:

• Define, build and lead a world-class EUC Engineering team and associated technical platforms
• Design, implement and support global EUC platforms including O365, AzureAD, SCCM, Microsoft Identity Manager
• Identify user requirements and opportunities for innovation to deliver a state-of-the-art IT experience to the user population
• Work creatively with all IT teams to define technical standards and ensure they are consistently deployed and maintained
• Develop an effective and workable framework for managing, reporting and continuously improving customer service; establish benchmarks for measuring performance and efficiency of services and provide analytics on KPIs, SLAs and trends
• Provide world-class support to our internal customers/end users; support Dell/HP/Apple hardware, Office 365, Active Directory, DNS, DHCP, Adobe Products, VOIP, A/V equipment and more

What you need to succeed at GXO:

At a minimum, you’ll need:

• Bachelor's degree or equivalent related work or military experience
• 5 years of experience managing EUC teams defining and delivering technical solutions and day-to-day tech support in a global enterprise environment
• Experience in defining EUC service models and standards

It’d be great if you also have:

• Bachelor’s degree in Business, MIS or IT
• ITIL certification and Service Desk/Help Desk management experience
• 5 years of cross-functional business management experience including IT infrastructure services, logistics and/or supply chain management, IT solutions development, technical project management, vendor management, and customer relationship management
• 5 years of experience supervising and mentoring people, leading teams, projects and processes, and coordinating work
• 7 years of experience working in a customer service support or technical support role
• Experience with implementing ITIL processes
• Working knowledge of financial accounting and HR practices

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

About the company

GXO Logistics is an American global contract logistics company that manages outsourced supply chains and warehousing.