Customer Success & Product Specialist

Looq; San Diego (CA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health, Vision, Dental, 401(k)

Unlimited vacation

Stock options

Job summary

Looq AI is seeking a Customer Success & Product Specialist who speaks the language of geomatics and surveying. You’ll bridge customers and our product team, solving problems and gathering insights to improve our platform.

This role emphasizes field knowledge and clear communication to ensure customer success. The position offers flexible work options—fully remote or hybrid—and a base salary of 75K–95K with stock options.

Qualifications

• Degree in Geomatics or a related field.
• Hands-on surveying experience (field or office).
• Strong problem-solving skills for practical solutions.
• Clear and effective communicator with customers and teams.
• Customer-focused mindset translating challenges into product improvements.
• Bonus: experience with technical documentation/knowledge bases.

Responsibilities

• Serve as the bridge between customers and the product team to resolve issues and gather insights.
• Ensure customer success through proactive support and guidance.
• Contribute to product improvements based on user feedback and field data.
• Explain technical concepts clearly to non-technical users.

Skills

Geomatics knowledge

Surveying experience

Problem-solving

Clear communication

Customer-focused mindset

Documentation/knowledge base

Education

Geomatics or related field

Job description

We’re on the hunt for a Customer Success & Product Specialist who speaks the language of geomatics and surveying!

If you love helping people, geeking out over maps and data, and shaping the future of surveying tech, this role is for you! You’ll be the bridge between our awesome users and our product team—solving problems, gathering insights, and making sure our solutions are as precise as a total station on a perfect setup.

Work setup Fully remotely or in a hybrid setup

Compensation Base salary ranging from 75K – 95K

Benefits Health, Vision, Dental, and 401(k)

75K – 95K Base salary ranging from 75K – 95K with eligibility for stock options

401(k) excellent Health, Vision, Dental, and 401(k) benefits

Unlimited vacation policy to help you maintain a healthy work-life balance

This role is ideal for someone who enjoys working directly with customers while shaping product improvements. If you’re passionate about bridging the gap between users and technology, we’d love to hear from you!

Technical Proficiency

Degree in Geomatics or a related field – A solid foundation in surveying, mapping, or geospatial tech.

Hands-on surveying experience (field or office) – You understand the workflows, challenges, and tools of the trade.

Strong problem-solving skills – You can break down complex issues and find practical solutions.

Clear and effective communicator – Whether working with customers or internal teams, you can explain technical concepts in a way that makes sense.

Customer-focused mindset – You can translate real-world challenges into meaningful product improvements.

Bonus: Experience with technical documentation and knowledge base management – Not required, but a great plus!

Why Join Us?

At Looq AI, you’ll join a team that’s redefining how infrastructure and surveying data are captured, visualized, and understood. As a Customer Success & Product Specialist, you’ll work directly with our users, ensuring their success while helping shape the evolution of our platform.

Location

Join us in sunny Sorrento Valley, San Diego, with flexible remote options—work fully remotely or in a hybrid setup. We prioritize work-life balance and support your lifestyle, plus enjoy delicious, free lunches a couple of times a week that’ll keep you fueled and excited for the day ahead.

We offer excellent Health, Vision, Dental, and 401(k) benefits, including an unlimited vacation policy to help you maintain a healthy work-life balance.

Compensation

Base salary ranging from 75K – 95K with eligibility for stock options as part of the total compensation package.

Ready to Build What Matters?

At Looq AI, we value diversity. We are an equal opportunity employer of minorities, females, veterans, and individuals with disabilities. We don’t just talk the talk; we walk the walk.

Established in 2021, Looq AI is not your average tech company. We’re on a mission to revolutionize infrastructure digitization and analysis, bringing a fresh perspective to the field. Our innovative survey technology platform, the Looq platform, is changing the game. It enables lightning-fast and scalable 3D capture of survey-grade information, empowering decision-makers and enhancing operational efficiency across engineering and utility projects.