Customer Success Pro — E‑commerce & High-Volume Support

Markful; El Cajon (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with match

Flexible Spending Account (FSA)

Paid Holidays

Paid Vacation

Paid Sick Leave

Performance & Compensation Reviews

Overtime opportunities

Job summary

Markful, a leading provider of print, signage, apparel, promotional products, and marketing materials, seeks a Customer Success Specialist in El Cajon, CA. This full-time role focuses on guiding customers through product selection, order placement, and post-sale support to ensure satisfaction.

You will engage with customers across phone, email, and live chat, resolving issues and educating on products. The team emphasizes quality work and reliable service.

Qualifications

• 2+ years in a customer-facing support role, ideally in a high-volume or e-commerce environment.
• Ability to manage 80+ daily customer interactions across multiple channels.
• Strong written and verbal communication skills.
• Ability to multitask, prioritize, and manage time effectively in a high-volume environment.
• Experience using CRM systems (HubSpot, Zendesk, Salesforce, or similar).
• Comfort navigating e-commerce platforms and web-based tools.
• Strong organizational skills and attention to detail.
• Professional, calm demeanor under pressure.
• Sound judgment and problem-solving ability.
• Willingness to work occasional overtime.

Responsibilities

• Manage a high volume of inbound customer inquiries via phone, email, and live chat.
• Provide clear, accurate information about products and services, and educate customers to help them make informed decisions.
• Guide customers through product selection and e-commerce order placement.
• Review and process online orders to ensure complete accuracy before submission.
• Assist customers with account questions, website navigation, and online tools.
• Troubleshoot order, account, and system-related issues.
• Document all interactions thoroughly within CRM and ticketing systems (HubSpot experience a plus).
• Proactively following up to ensure questions and issues are fully resolved.
• Collaborating with internal teams to maintain accuracy, reliability, and quality.
• Identifying opportunities to improve processes and enhance the overall customer experience.

Skills

Customer support experience

Multitasking

Written & verbal communication

CRM experience

E-commerce familiarity

Organizational skills

Professional demeanor

Problem solving

Overtime willingness

Education

High school diploma or equivalent

Tools

HubSpot

Zendesk

Salesforce

Job description

Markful, a leading provider of print, signage, apparel, promotional products, and marketing materials, seeks a Customer Success Specialist in El Cajon, CA. This full-time role focuses on guiding customers through product selection, order placement, and post-sale support to ensure satisfaction.

You will engage with customers across phone, email, and live chat, resolving issues and educating on products. The team emphasizes quality work and reliable service.