Customer Success Partner: Grow Barbers' Businesses

Cut Inc.; Tysons (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Unlimited paid time off

Wellness stipend

Free lunch and snacks

Free company swag

Free haircuts through theCut

Job summary

theCut is seeking a Customer Success Partner in the United States to engage barbers, onboard them to the platform, and drive ongoing adoption. You will coach users, build trusted relationships, and surface insights to improve the customer experience.

Join a high-growth team focused on community, education, and proactive customer engagement. This role emphasizes hands-on programs, webinars, and events to help barbers grow their businesses and maximize platform value.

Qualifications

• 5+ years in Customer Success, Customer Experience, Community Management, Account Management, or Customer Support.
• Experience working directly with customers in a relationship-focused role.
• Experience supporting onboarding, adoption, or engagement programs is preferred.
• Outstanding interpersonal and communication skills.
• Strong presentation and facilitation abilities.
• Ability to build trust and influence customers.

Responsibilities

• Build trusted relationships with barbers through proactive outreach and ongoing engagement.
• Support barbers through onboarding and activation.
• Coach barbers on best practices for growing their business on theCut.
• Encourage long-term engagement and platform adoption.
• Execute Customer Success Partner initiatives and customer outreach campaigns.
• Assist with customer-facing product launches and feature adoption initiatives.
• Facilitate webinars and virtual office hours.
• Support customer events and engagement opportunities.
• Identify recurring customer challenges and opportunities.
• Surface trends and customer insights to the Senior Customer Success Partner.

Skills

Relationship building

Proactive outreach

Coaching

Communication

Education

Bachelor's degree preferred

Tools

CRM software

Job description

theCut is seeking a Customer Success Partner in the United States to engage barbers, onboard them to the platform, and drive ongoing adoption. You will coach users, build trusted relationships, and surface insights to improve the customer experience.

Join a high-growth team focused on community, education, and proactive customer engagement. This role emphasizes hands-on programs, webinars, and events to help barbers grow their businesses and maximize platform value.