Customer Success Partner

Sealed Air Corporation; Streetsboro (OH); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Parental leave

Professional development assistance

Vision insurance

Job summary

Sealed Air Corporation is seeking a Customer Success Partner to build trusted relationships with a portfolio of clients, driving ongoing success and value from our packaging solutions. The role emphasizes proactive health checks, issue resolution, and collaboration with Sales and Operations to optimize order flow.

The position requires strong communication, problem-solving, and the ability to operate across time zones. The role supports a hybrid schedule with some work-from-home Fridays.

Qualifications

• High School Diploma or equivalent required.
• Preferred 2 years experience in Customer Experience/Success.
• Experience in order and complaint management.
• Able to work in a dynamic team environment.
• Calm & rational thinker under strict timelines.
• Identify root causes and propose improvements.
• Proficient with SAP/ERP and MS Office 365.
• Flexible with work hours across time zones/holidays.

Responsibilities

• Build and maintain strong relationships with a portfolio of clients as primary contact.
• Proactively manage customer requests to deliver personalized service.
• Monitor usage and health metrics to identify risks and opportunities.
• Advocate for customer needs with cross-functional teams to ensure positive experience.
• Partner with Sales to achieve quotas and share customer insights.
• Own the order process and keep customers informed of changes.

Skills

CRM experience

Order management

Complaint management

Cross-functional collaboration

Data reporting

Time zone flexibility

SAP/ERP

MS Office 365

Education

High School Diploma or equivalent

Associate / Bachelor’s degree preferred

Tools

SAP/ERP Systems

Microsoft Office 365

Job description

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.

Job Description

The Customer Success Partner will be responsible for building strong relationships with our clients, ensuring their ongoing success and satisfaction with our products/services, and driving long-term value. This role requires a proactive approach, excellent communication skills, and a passion for helping customers succeed.

Shift

Monday to Friday from 8:30 am to 5 pm. Fridays will be working from home.

Pay

$23 - 25

Customer Relationship Management

• Develop and maintain strong, trust based relationships with a portfolio of assigned clients serving as their primary point of contact and trusted advisor.
• Utilize those relationships to manage requests from the customer for mutual benefit providing a personalized service. To handle all incoming contacts dealing with Customers’ needs and expectations in line with all procedures, KPI’s & SLA’s

Proactive Engagement & Health Monitoring

• Regularly check in with customers, monitor their usage patterns and health metrics, and proactively identify potential risks or opportunities for improvement.

Problem Resolution & Advocacy

• Act as an advocate for customer needs internally, working closely with cross-functional teams (Supply Chain, Sales, Marketing) to resolve issues, address feedback, and ensure a positive customer experience.

Sales Partnership

• Partner with Sales to achieve Sales quotas
• Proactively communicate with Sales Partners (via their preferred method), enabling complete visibility of key Customer issues/challenges
• Provide insights of any changes in customers purchasing habits to sales team
• Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.
• Engage in relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Experience KPIs and strategy.

Order Management

• Own and manage all parts of the Order process, ensuring all orders are processed efficiently, accurately and in line with policies and procedures, to ensure they are right first time.
• Proactively advise Customers of any changes or impacts on their orders
• Late order notifications, date changes, quantity variations, back orders etc
• Provide POD’s, ASN’s Invoices proactively
• Manage all reports to ensure that the order to payment process is fulfilled efficiently.
• Promote and expand the sales of the company’s products through up selling and cross selling.

Reporting & Analytics

• Track key customer success metrics (e.g., adoption, usage, satisfaction, churn risk), generate reports, and present findings to customers and internal stakeholders.

Qualifications

• High School Diploma or equivalent required. Associate / Bachelor’s degree or equivalent work experience preferred.
• Preferred 2 years prior experience within a Customer Experience/Success Environment
• Experience in order and complaint management
• Capable of working in a dynamic team environment
• Calm & rational thinker able to work under pressure to strict timelines
• Able to identify root cause of issues, develop solutions and challenge current processes for improvement.
• Computer Skills (SAP/ERP Systems, Microsoft Office 365)
• Flexible with work hours – required to cover different time zones/holiday calendars. High Speed Internet access for work from home capabilities.

All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, disability or protected veteran status.

Benefits And Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid elder care
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Requisition id: 57266

Relocation: No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

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