Field Service Technician

Sealed Air; Duncan (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discounts

Flexible spending account

Health insurance

Life insurance

Paid elder care

Paid time off

Parental leave

Professional development assistance

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Sealed Air seeks a technically skilled service professional to deliver maintenance and support for Cryovac equipment. You will train customer personnel, troubleshoot complex issues, and collaborate with sales on new products while coordinating safety and installation activities.

Based in the United States, this role requires a valid driver’s license and up to 30% overnight travel, aligning with our Cryovac packaging systems support model that drives customer satisfaction and product reliability.

Qualifications

• High School Diploma or equivalent required.
• Mechanically inclined and Innovative.
• Possess a valid US Driver's License.
• Ability to travel overnight 30% of the time.
• Technical school preferred.
• Previous experience servicing Cryovac rotary and auxiliary equipment preferred.
• Professional attitude and be self motivated/directed.
• Time management, communication skills, decision making, interpersonal, computer and organizational skills.
• Computer technology experience - Email, Excel, Word, Google Apps, CRM.
• Ability to work cross functionally to achieve company goals.
• Ability to use basic hand and power tools.
• Commercial or Industrial troubleshooting, installation, servicing and programming.
• Experience in food packaging or other related experience.

Responsibilities

• Provide equipment troubleshooting, repair and maintenance service to customers using Sealed Air Cryovac materials.
• Assist or coordinate/supervise customer personnel in installation of equipment along with training customers in equipment operation, maintenance and sanitation. Inform customers of safety regulations, technical information, modifications and improvements.
• Analyzes packaging quality and production problems to determine if equipment, material or product related.
• Advise customers in establishing preventative maintenance programs and spare parts requirements.
• Enhance customer relations with regular calls, value capture, audits of equipment, securing parts and advise on packaging techniques per territory business plan.
• Assists sales in supporting new products and and opportunities.
• Supporting sales and marketing with timely completion of all administrative reports.

Skills

Mechanically inclined

Technical troubleshooting

Customer service

Education

High School Diploma or equivalent

Technical school

Tools

Cryovac equipment systems

CRM

Excel

Job description

dental insurance, life insurance, vision insurance, flexible benefit account, parental leave, paid time off, tuition reimbursement, 401(k), retirement plan

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.

Job Description

EE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.
Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers who are passionate about fulfilling our purpose. SEE generated $5.6 billion in revenue in 2022 and has approximately 16,300 employees who serve customers in 120 countries/territories. To learn more, visit www.sealedair.com.

Position Summary

This position will provide technical service to Sealed Air customers and promote the use of Sealed Air Cryovac packaging materials and Sealed Air Cryovac equipment systems. Supporting sales and marketing within the accounts by providing timely
completion of both external and internal service call reporting along with detailed administrative documentation including, account performance reports, customer relation management and project updates.

Job Description

• Provide equipment troubleshooting, repair and maintenance service to customers using Sealed Air Cryovac materials.
• Assist or coordinate/supervise customer personnel in installation of equipment along with training customers in equipment operation, maintenance and sanitation. Inform customers of safety regulations, technical information, modifications and improvements.
• Analyzes packaging quality and production problems to determine if equipment, material or product related.
• Advise customers in establishing preventative maintenance programs and spare parts requirements.
• Enhance customer relations with regular calls, value capture, audits of equipment, securing parts and advise on packaging techniques per territory business plan.
• Assists sales in supporting new products and and opportunities.
• Supporting sales and marketing with timely completion of all administrative reports.

Qualifications

• High School Diploma or equivalent required
• Mechanically inclined and innovative
• Possess a valid US Driver's License
• Ability to travel overnight 30% of the time
• Technical school preferred
• Previous experience servicing Cryovac rotary and auxiliary equipment preferred
• Professional attitude and be self motivated/directed
• Time management, communication skills, decision making, interpersonal, computer and organizational skills
• Computer technology experience - Email, Excel, Word, Google Apps, CRM
• Ability to work cross functionally to achieve company goals
• Ability to use basic hand and power tools
• Commercial or Industrial troubleshooting, installation, servicing and programming
• Experience in food packaging or other related experience

Benefits and Perks

• * 401(k)
• * 401(k) matching
• * Dental insurance
• * Disability insurance
• * Employee assistance program
• * Employee discounts
• * Flexible spending account
• * Health insurance
• * Life insurance
• * Paid elder care
• * Paid time off
• * Parental leave
• * Professional development assistance
• * Retirement plan
• * Tuition reimbursement
• * Vision insurance

Relocation:No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

Information at a Glance

WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise.

Corporate sustainability - it's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success - meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.