Customer Success Partner

APM Terminals; Charlotte (NC); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk in Charlotte, NC is seeking a detail-oriented, customer-focused professional to support commercial operations, contract management, pricing, and customer account activities in a fast-paced logistics environment. You will partner with customers, sales teams, product teams, and internal stakeholders to ensure pricing accuracy, contract compliance, and a seamless customer experience.

The role emphasizes analytical skills, commercial acumen, and the ability to manage multiple priorities while

Qualifications

• Experience supporting clients and sales teams in logistics or transport sectors.
• CRM and Salesforce experience required.
• Proficient in MS Office (Excel, Word, PowerPoint) and data export.

Responsibilities

• Provide price quotes and maintain contract terms in the system.
• Ensure accuracy of customer invoices.
• Collaborate with Ocean, product management, and shared service centers.
• Quote customers per company policies and standards.
• Execute and update contracts in a timely manner.
• Plan contract renewals with stakeholders.
• Engage legal/regulatory for pricing decisions.
• Meet deadlines and communicate findings to stakeholders.
• Review contract performance for compliance.
• Assist with Monthly/Quarterly Business Review prep.
• Lead commercial negotiations for Ocean offers.
• Cross-sell Ocean+ products and manage opportunities with Salesforce hygiene.

Skills

Business acumen

Stakeholder management

Communication skills

Attention to detail

Process execution

Time management

Education

High School Diploma or equivalent

Bachelor’s degree in logistics / supply chain

Tools

Salesforce

CRM

MS Office

Job description

About the Role

We are seeking a detail-oriented and customer-focused professional to support commercial operations, contract management, pricing, and customer account activities within a fast-paced logistics environment. This role partners closely with customers, sales teams, product teams, and internal stakeholders to ensure pricing accuracy, contract compliance, and a seamless customer experience. The ideal candidate combines strong analytical skills, commercial acumen, and a passion for delivering high-quality service while managing multiple priorities effectively.

Key Responsibilities

• Responsible for providing price quotes to customers and ensuring the agreed prices and terms are correctly updated in the contract management system.
• Responsible for the accuracy of invoices sent to customers.
• Close collaboration with customers and various departments including Ocean and LNS Product management, off shored shared service centres (GSC), Client Managers, and Accounts Receivable.
• Quote customers, utilizing company processes, policies, and standards.
• Ensure that contract agreements are correctly executed and updated in a timely manner and maintained in the contract system utilizing company processes, policies, and standards.
• Collaboration with Client Managers, proactively conduct contract renewal planning meetings to identify client contract requirements, establish an action plan to execute on them for the purpose of delivering the customer a complete, and correct contract on time.
• Engage with the necessary stakeholders who have a part in price decisions such as Legal or Regulatory requirements, contract standards, and operational cost for extraordinary services.
• Meet deadlines and communicate on an ongoing basis with internal stakeholders.
• Review contractual performance of both parties to ensure compliance with terms to identify conflicts or changes requiring resolution.
• Assist with Monthly/Quarterly Business Review preparation and presentations.
• Lead commercial functions and negotiations for Ocean offers.
• Cross-sell Ocean+ products Manage Ocean opportunities end-to-end while maintaining strong Salesforce hygiene.

Skills

• Strong business acumen and commercial mindset
• Stakeholder management and relationship building
• Ability to clearly and concisely articulate detailed instructions
• Strong attention to detail
• Process execution compliance
• Team player and proved ability to work independently, prioritize and work under pressure
• Excellent interpersonal and communication skills (verbal, written, and presentation), including tailoring messaging for different audiences
• Ability to build good working relationships (internal and external)
• Strong work ethic and takes initiative to identify what needs to be done.
• Strong organizational and time management skills: multitasking and prioritizing, efficiently meeting deadlines etc.

Experience

• Experience supporting Clients and Sales teams in the transport and logistics industry, including manager contract conflicts and issue resolution, addressing service pricing/cost inquiries, creating service price/cost quotes, review and reference sales contract term and pricing
• Experience using web-based software
• Able to create and modify documents in MS Word
• Able to export data in Excel, sort and filter data
• Create and modify spreadsheets, use basic formulas and pivot tables

Qualifications

High School Diploma or equivalent required; Advanced or Bachelor’s Degree in logistics/supply chain related fields preferred. At least 2 years of work experience Industry experience in any of the following: supply chain, ocean carrier, transportation logistics, and shipping logistics is highly preferred. Experience using a CRM, especially Salesforce. Must be proficient in MS Office programs (Excel, Word, Outlook, PowerPoint)

Job Type & Salary

Job Type: Full Time Salary: $55,000 - $65,000 annually *The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Benefits

Benefits: Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

Notice to Applicants

Notice to applicants applying to positions in the United States You must be authorized to work for any employer in the U.S. Relocation & Immigration support is not available for this position.

#LI-JL3 #RPO

Equal Opportunity Statement

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process.

Accommodation

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Company Information

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.