Customer Success & Orders Coordinator

Ironwear; Deer Park (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Career growth

Competitive pay

Benefits coverage

PTO

Paid holidays

Retirement plan match

Job summary

Ironwear is seeking an Account Coordinator to bridge customers, the Sales Team, and internal colleagues. You will handle inquiries, process orders, and help customers choose products that fit their needs.

You will respond to calls, emails, and chats with a focus on first-class service, support inventory questions, pricing, and backorders, while maintaining accurate customer data in our systems. This role offers growth within a supportive team environment.

Qualifications

• High school diploma or GED required.
• Minimum of two years related experience.

Responsibilities

• Answer calls, emails, and chats delivering first-class customer experience.
• Evaluate and write up incoming orders for processing.

Skills

Communication skills

MS Office

Multi-tasking

Organizational skills

Interpersonal skills

CX ticketing platforms

Education

High school diploma or GED

Tools

Zendesk

Gorgias

Kustomer

Job description

Ironwear is seeking an Account Coordinator to bridge customers, the Sales Team, and internal colleagues. You will handle inquiries, process orders, and help customers choose products that fit their needs.

You will respond to calls, emails, and chats with a focus on first-class service, support inventory questions, pricing, and backorders, while maintaining accurate customer data in our systems. This role offers growth within a supportive team environment.