Account Coordinator - Customer Success with Growth & Benefits

Ironwear; West Palm Beach (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation Plan

Group medical/dental/vision benefits 享

Paid Time Off

Paid Holidays

401k with company match

Job summary

Ironwear is seeking an Account Coordinator in West Palm Beach, FL to serve as the bridge between customers, the Sales Team, and internal staff. You will handle inquiries, process orders, and support product questions while maintaining high-quality service.

In this role you will contribute to sales through thoughtful recommendations, manage paperwork for orders and returns, and keep customer data accurate across ticketing, ERP, and CRM systems. A two-year related experience is expected.

Qualifications

• Superior verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Ability to multi-task in a demanding environment.
• Organized and meticulous.
• Strong interpersonal skills.
• CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar).

Responsibilities

• Answer incoming phone calls, customer support emails, and customer chats while providing a first-class customer experience.
• Evaluate and write up incoming orders and present them to the Processing Department.
• Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods.
• Have a basic understanding of company product knowledge to properly address customer questions and concerns.
• Offer customers alternative or additional products to boost sales and provide first-class customer service.
• Provide customer outreach when necessary to relay and evaluate any pending issues.
• Communicate cross-functionally with the processing team and Account Managers to ensure orders are processed accurately, including price validation, shipping methods/costs, and backorders.
• Communicate with account managers to address any customer concerns.
• Process all paperwork for customer orders, RMAs, and backorders.
• Compile pertinent customer data in provided documentation and flag any concerns or patterns to management.
• Maintain and collect accurate customer data in our ticketing, ERP, and CRM platforms.

Skills

Verbal communication

Written communication

Microsoft Office

Multitasking

Organizational skills

Interpersonal skills

CX ticketing experience

Education

High school diploma or GED

Tools

Zendesk

Gorgias

Kustomer

Job description

Ironwear is seeking an Account Coordinator in West Palm Beach, FL to serve as the bridge between customers, the Sales Team, and internal staff. You will handle inquiries, process orders, and support product questions while maintaining high-quality service.

In this role you will contribute to sales through thoughtful recommendations, manage paperwork for orders and returns, and keep customer data accurate across ticketing, ERP, and CRM systems. A two-year related experience is expected.