Customer Success & Order Coordinator - Food Manufacturing

TASTY BRANDS LLC; Jericho (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

TASTY BRANDS LLC in Jericho, NY is seeking a Customer Service Representative to handle orders, inquiries, and coordination across Sales, Production, and Logistics in a fast-paced food manufacturing setting. This role requires accurate ERP entry, inventory monitoring, and proactive communication with customers, brokers, and distributors.

You will support order processing, coordinate with internal teams, and help deliver timely, accurate fulfillment while maintaining high service levels and

Qualifications

• 2+ years of customer service or account support experience in a food manufacturing, consumer packaged goods, or distribution environment.
• Strong communication and problem-solving skills with a customer-first mindset.
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with ERP systems (e.g., SAP, JD Edwards, NetSuite).
• Ability to manage multiple priorities in a fast-paced setting.
• Knowledge of USDA, FDA, or foodservice distribution channels is a plus.

Responsibilities

• Manage daily communication with customers regarding orders, pricing, product information, and delivery status.
• Enter, track, and update sales orders in the ERP system; assist with invoicing and ensure accuracy.
• Monitor inventory availability and production schedules to provide realistic order confirmations and ship dates.
• Coordinate with Production and Logistics teams to ensure timely fulfillment of orders.
• Respond promptly and professionally to customer inquiries, complaints, and requests; escalate issues as needed.
• Maintain accurate customer account records, including contracts, pricing, and contact information.

Skills

Customer service

Communication

Problem solving

MS Office

ERP systems

Tools

SAP

JD Edwards

NetSuite

Job description

TASTY BRANDS LLC in Jericho, NY is seeking a Customer Service Representative to handle orders, inquiries, and coordination across Sales, Production, and Logistics in a fast-paced food manufacturing setting. This role requires accurate ERP entry, inventory monitoring, and proactive communication with customers, brokers, and distributors.

You will support order processing, coordinate with internal teams, and help deliver timely, accurate fulfillment while maintaining high service levels and