Customer Service Representative

TASTY BRANDS LLC; Jericho (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

TASTY BRANDS LLC in Jericho, NY is seeking a Customer Service Representative to handle orders, inquiries, and coordination across Sales, Production, and Logistics in a fast-paced food manufacturing setting. This role requires accurate ERP entry, inventory monitoring, and proactive communication with customers, brokers, and distributors.

You will support order processing, coordinate with internal teams, and help deliver timely, accurate fulfillment while maintaining high service levels and

Qualifications

• 2+ years of customer service or account support experience in a food manufacturing, consumer packaged goods, or distribution environment.
• Strong communication and problem-solving skills with a customer-first mindset.
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with ERP systems (e.g., SAP, JD Edwards, NetSuite).
• Ability to manage multiple priorities in a fast-paced setting.
• Knowledge of USDA, FDA, or foodservice distribution channels is a plus.

Responsibilities

• Manage daily communication with customers regarding orders, pricing, product information, and delivery status.
• Enter, track, and update sales orders in the ERP system; assist with invoicing and ensure accuracy.
• Monitor inventory availability and production schedules to provide realistic order confirmations and ship dates.
• Coordinate with Production and Logistics teams to ensure timely fulfillment of orders.
• Respond promptly and professionally to customer inquiries, complaints, and requests; escalate issues as needed.
• Maintain accurate customer account records, including contracts, pricing, and contact information.

Skills

Customer service

Communication

Problem solving

MS Office

ERP systems

Tools

SAP

JD Edwards

NetSuite

Job description

Customer Service Representative

Full Time CL Jericho, NY, US

6 days ago Requisition ID: 1094

Salary Range: $60,000.00 To $65,000.00 Annually

Tasty Brandsis a well-established, rapidly growing national company focused on providing great-tasting, nutritious food for K12 school foodservice customers and private brands of select retailers. Emphasizing collaboration, best practices, and continuous improvement, we seek individuals who want to build a long-term career and be part of a successful story. Our most successful people are self-starters, work well with others, see the big picture, and enjoy winning.

We have an exceptional team of motivated professionals who work well together in a fun, team-spirited environment. Our mission is guided by our core values – urgency, accountability, proactivity, teamwork, and integrity. We are looking for the next “great fit” to join our expanding team!

Position Summary:

The Customer Service Representative serves as the primary point of contact for customers, brokers, and distributors, ensuring a high level of service and satisfaction. This position supports order processing, customer inquiries, and coordination between internal departments, including Sales, Production, Logistics, and Quality Assurance, to ensure accurate, timely fulfillment of customer needs in a fast-paced food manufacturing environment.

Key Responsibilities:

• Manage daily communication with customers regarding orders, pricing, product information, and delivery status.
• Enter, track, and update sales orders in the ERP system, assist with invoicing, and ensure accuracy and completeness.
• Monitor inventory availability and production schedules to provide customers with realistic order confirmations and ship dates.
• Coordinate with Production and Logistics teams to ensure timely fulfillment of customer orders.
• Respond promptly and professionally to customer inquiries, complaints, and requests, escalating issues as needed.
• Maintain accurate customer account records, including contracts, pricing, and contact information.
• Prepare and distribute order reports, sales summaries, and other documentation as required.
• Support Sales in new customer onboarding, including the setup of accounts and the communication of product and program details.
• Assist with customer audits, specification requests, and quality documentation.
• Proactively identify potential service issues and work cross-functionally to resolve them.

Ideal Candidate Profile:

• 2+ years of customer service or account support experience, ideally in food manufacturing, consumer packaged goods, or distribution.
• Strong communication and problem-solving skills with a customer-first mindset.
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with ERP systems required (e.g., SAP, JD Edwards, NetSuite).
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of USDA, FDA, or foodservice distribution channels a plus.

Required

Always Active

Functional

Functional

Analytics

Analytics

Advertising

Advertising