Customer Success & Order Coordinator

Automation Displays; Eau Claire (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Automation Displays in Eau Claire, WI is seeking a Customer Service Representative to be the primary day-to-day contact for assigned customers, handling orders, inquiries, and requests with a focus on accuracy and timely communication.

The role involves coordinating with Sales, Engineering, Operations, Production, Shipping, and Finance to meet customer expectations, support retention, and drive operational excellence.

Qualifications

• Associate's degree in Business Administration, Customer Service, Communications, or related field preferred.
• Minimum of 3 years of customer service, account management, inside sales, or related experience preferred.
• Experience utilizing ERP/MRP, CRM, and customer management systems preferred.
• Experience supporting customer accounts in a business-to-business environment preferred.
• Proficiency with Microsoft Office applications required.

Responsibilities

• Serve as the primary day-to-day contact for assigned customer accounts.
• Process customer orders, purchase orders, and change requests accurately and timely.
• Review customer purchase orders for completeness, pricing accuracy, and contractual requirements.
• Enter and maintain customer orders within ERP/CRM systems.
• Communicate order status, delivery schedules, and shipment information to customers.
• Respond promptly to customer inquiries regarding orders, pricing, delivery, products, and services.
• Coordinate customer requests and requirements with Engineering, Operations, Production, and Shipping teams.
• Monitor customer orders throughout the production process to ensure on-time delivery commitments are achieved.
• Identify and proactively communicate potential delays, issues, or risks impacting customer commitments.
• Coordinate and manage customer change orders and revisions.
• Escalate customer concerns, complaints, and service issues to appropriate leadership when necessary.
• Develop and maintain strong customer relationships through regular communication and responsiveness.
• Support quote preparation, proposal development, and sales activities as assigned.
• Maintain accurate customer records, documentation, and correspondence.
• Assist with customer onboarding activities and account setup.
• Support customer satisfaction initiatives and customer retention efforts.
• Participate in customer meetings, reviews, and internal project meetings as required.
• Collaborate with cross-functional teams to improve customer service processes and operational effectiveness.
• Support continuous improvement initiatives focused on customer experience and operational excellence.
• Maintain confidentiality regarding customer information, pricing, and company business matters.
• Perform other duties and special projects as assigned.

Skills

Customer service

Account management

Communication

Team collaboration

Education

Associate's degree in Business Administration or related

Tools

ERP/MRP

CRM

Microsoft Office

Job description

Automation Displays in Eau Claire, WI is seeking a Customer Service Representative to be the primary day-to-day contact for assigned customers, handling orders, inquiries, and requests with a focus on accuracy and timely communication.

The role involves coordinating with Sales, Engineering, Operations, Production, Shipping, and Finance to meet customer expectations, support retention, and drive operational excellence.