Customer Success Manager with French or German

Wrike; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Wrike is seeking a passionate Customer Success Manager to manage Mid Market customer portfolios in EMEA. The ideal candidate will excel in building strong relationships, driving customer success metrics, and collaborating across teams. This role emphasizes leadership, problem-solving, and a customer-focused approach within a globally distributed team.

Benefits

28 days paid vacation

Fitness allowance (€800/year)

Parental leave

Volunteer days

Remote & co-working space options

Utility allowance (€30/month)

Qualifications

• 2+ years in Customer Success Management or a customer-facing role supporting mid-market clients.
• Experience with marketing, professional services, IT, or PMO teams.
• Willingness to understand technical product details.

Responsibilities

• Build strong customer relationships and advocate for Wrike throughout their journey.
• Create and execute engagement and communication strategies to ensure customer ROI.
• Monitor your book of business, pursue targets, and manage churn risks.

Skills

Fluency in English

Fluency in French/German

Strong relationship-building skills

Knowledge in project management

Excellent interpersonal skills

Job description

Wrike is the most powerful work management platform, built for teams and organizations seeking to collaborate, create, and exceed daily goals. Wrike consolidates all work into a single platform to reduce complexity, boost productivity, and enable focus on meaningful tasks.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

Ready to become a Wriker?

Wrike is seeking an energetic, passionate, customer-oriented, and experienced individual to join as a Customer Success Manager. You will manage a portfolio of Mid Market customers in EMEA, understanding their business strategies and guiding them to their desired outcomes. A growth mindset is essential, along with the ability to provide leadership and measurable recommendations to maximize platform value for customers.

About Your Team

You will be part of the international, globally distributed Customer Success Team, collaborating with talented and passionate CSMs in an environment that values growth, support, and creative problem-solving.

How You’ll Make an Impact

• Build strong customer relationships and advocate for Wrike throughout their journey
• Partner with customers to set clear goals, timelines, priorities, and success metrics (success plans & EBRs)
• Create and execute engagement and communication strategies to ensure customer ROI and NET MRR growth
• Serve as the SME in work management, providing guidance and addressing challenges
• Collaborate with sales, professional services, support, and product teams to build the CS brand
• Monitor your book of business, pursue targets, and manage churn risks
• Maintain detailed customer actions and communication plans using our CS platform

Requirements

• Fluency in English & French/German (verbal & written)
• 2+ years in Customer Success Management or a customer-facing role supporting mid-market clients
• Experience with marketing, professional services, IT, or PMO teams
• Strong relationship-building skills, including with senior leadership
• Knowledge in project management, business process redesign, and change management
• Excellent interpersonal skills: genuine, warm, positive, empathetic, tactful, patient
• Willingness to understand technical product details

Preferred Skills

• Problem-solving mentality, critical thinking, curiosity
• Passion for learning and daily improvement
• Receptive to feedback and coachable
• Strong team player, self-starter with ownership, creative, innovative

Perks of Working at Wrike:

• 28 days paid vacation, sick leave, life & health insurance
• Fitness allowance (€800/year), parental leave, volunteer days
• Remote & co-working space options, utility allowance (€30/month)

Your recruitment buddy will be Aziza Talhi, Senior Recruiter.

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About Wrike & Our Culture

We’re a team of innovators solving complex work problems. Our hybrid work model supports collaboration, with in-office meetings 2-3 times a week. Our core values include being customer-focused, collaborative, creative, and committed—fostering ownership, innovation, and shared success.

Explore our culture through our LinkedIn Life Page, Company Culture Page, and other social channels to get a feel for life at Wrike.