Customer Success Manager USA (REMOTE)

Seezo Inc.; Northern (KY); A distancia; USD 85.000 - 115.000; Jornada completa

Descripción de la vacante

Seezo Inc. is seeking a Customer Success Manager to design and own the end-to-end customer journey, leveraging automation to scale support and enable security-focused outcomes for early customers.

You will collaborate directly with founders and engineers, onboarding new users, delivering value, and shaping CS processes while adapting to the fast-paced startup environment.

Formación

• 3+ years in Customer Success, Solutions Engineering, or Technical Account Management for a B2B SaaS product.
• 2+ years working in or closely with application security (secure SDLC, threat modeling, or vulnerability management).
• Experience automating CS workflows using tools like HubSpot, Gainsight, Zapier, or custom scripts.
• Ability to communicate clearly with developers and business stakeholders alike.
• Understanding of cloud architecture and security controls.
• Familiarity with compliance frameworks like PCI DSS, SOC 2, ISO 27001, FedRAMP, or MAS.
• Proven ability to build or improve CS programs at early-stage startups.

Responsabilidades

• Build and automate the CS function: design the customer journey and automate workflows.
• Onboarding and value delivery: lead kickoffs, success planning, and rollout workshops.
• Be a security partner: guide customers on Seezo usage and triage findings.
• Close the feedback loop: collect insights and share with Product; reduce friction with docs and Loom videos.
• Handle support and escalation: own Tier-2 questions, reproduce issues, file reports; establish automated incident comms.
• Scale with intent: plan for the next CS hire and evolve workflows to stay lean.

Conocimientos

CS experience

Security background

Automation workflows

Clear communication

Cloud security

Compliance frameworks

Startup CS program

Herramientas

HubSpot

Gainsight

Zapier

Custom scripts

Descripción del empleo

Customer Success Manager

Reports to

Cofounder, Head of Customer Success

About Seezo

Seezo is a true 0 to 1 company. We believe small, focused teams deliver maximum value when repetitive work is automated away. Our AI-powered platform helps product teams automate security design reviews and threat modeling.

Just like our product, our Customer Success function is designed with automation at the core. We are not building a high-headcount support team. We are building an intelligent, high-leverage system. Having happy customers is our business strategy.

What you'll do

As the first Customer Success hire, you will design the customer journey from scratch and make automation do the heavy lifting. You will work directly with founders, engineers, and early customers to create a repeatable, scalable motion that combines deep product understanding with clear security guidance.

• Build and automate the CS function: Design every part of the customer journey and turn manual tasks into automated workflows using HubSpot, Zapier, or scripts. Set up lifecycle emails, health scoring, and alerts
• Customer onboarding and value delivery: Lead kickoffs, success planning, and rollout workshops. Translate security goals into measurable success criteria and keep adoption on track
• Be a security partner: Guide customers on the best ways to use Seezo to support their teams. Assist in triaging findings and improving the quality and relevance of the outputs.
• Close the feedback loop: Gather structured feedback, share insights with Product, and reduce friction through documentation and Loom videos
• Handle support and escalation: Own Tier-2 technical questions, reproduce issues, and file clear reports. Set up processes for light-touch, automated incident communication
• Scale with intent: Plan for the next CS hire, mentor them, and evolve workflows so we stay lean while growing

What you'll need

• 3 or more years in Customer Success, Solutions Engineering, or Technical Account Management for a B2B SaaS product
• 2 or more years working in or closely with application security (secure SDLC, threat modeling, or vulnerability management)
• Experience automating CS workflows using tools like HubSpot, Gainsight, Zapier, or custom scripts
• Ability to communicate clearly with developers and business stakeholders alike
• Understanding of cloud architecture and security controls
• Familiarity with compliance frameworks like PCI DSS, SOC 2, ISO 27001, FedRAMP, or MAS
• Proven ability to build or improve CS programs at early-stage startups

Your mission at Seezo will include

• Research and incorporate new security methodologies into our rule sets
• Optimize our internal pipelines to make security automation buttery smooth
• Work with state-of-the-art eval frameworks for LLM outputs in security applications
• Create security-focused benchmarks using the latest LLMs
• Lead prompt engineering initiatives that make our security analysis smarter every day
• Partner with customers to understand their unique security needs and customize solutions that actually fit
• Collaborate with our engineering team to bake security into our GenAI platform
• Help keep Seezo secure (yes, we need our internal security champion too!)

Bonus points for

• Experience with developer-first security tools
• Integrated Jira, ServiceNow, or similar tools into customer workflows
• Worked on or supported AI or LLM-driven security products

Why Seezo

• Build from zero with leverage.
  Influence product decisions, software architecture, and technical direction from day one.
• Automate the boring, focus on the meaningful.
  Shape robust software systems and AI-powered security solutions used by real engineering teams.
• Small team, big reach.
  Work with the latest software engineering methodologies, GenAI, and LLMOps tools.
• Founding seat at the table.
  Learn quickly in a fast-paced, hands-on startup environment with exposure to both full-stack engineering and AI.
• Growth without the grind.
  Dive deep into applied AI, cybersecurity, cloud and on-prem infrastructure, and large-scale distributed systems.
• Global ambition, grounded values.
  We are building a security product used by teams worldwide and we are doing it thoughtfully

About the hiring process

After a short evaluation task, you can expect two to three interviews focusing on your technical ability and cultural fit. Join us to help define the future of cybersecurity and software engineering with AI! Irrespective of the outcome, for every candidate we interview, we will provide feedback and the rationale for our decision