Customer Success Engineer

Casco; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Equity package with high growth potential

Budget for conferences, books, and certifications

Opportunity to work with experienced engineers

Job summary

A leading security technology firm in San Francisco seeks a Customer Success Engineer to bridge customers with their security and engineering teams. This role involves guiding customers through onboarding, managing multiple engagements, and answering complex security inquiries. Successful candidates will have a strong security mindset, excellent project management skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Join a team that provides impactful solutions in autonomous security testing.

Qualifications

• Strong foundation in security principles and offensive security concepts.
• Proven track record managing multiple stakeholders and timelines.
• Able to read documentation and troubleshoot software issues.
• Skilled in explaining complex security concepts to various stakeholders.
• Experience in adapting quickly to changing demands.

Responsibilities

• Guide new customers through onboarding and ensure seamless experience.
• Manage multiple customer engagements and maintain oversight.
• Answer complex security questions and troubleshoot technical issues.
• Gather feedback to help shape products and services.

Skills

Security Mindset

Project Management

Technical Proficiency

Excellent Communication

Startup Grittiness

Education

Security Certifications (optional)

Job description

Customer Success San Francisco, CA Full-time

About the Role

We're looking for a Customer Success Engineer who is obsessed with making our customers successful and keeping them secure. You will be the technical bridge between our customers and our security and engineering teams. This isn't a traditional customer success role where you just close tickets, you are a security success engineer, a trusted advisor for all things application security. You'll manage the onboarding lifecycle, answer deep technical questions, and ensure our customers are getting maximum value from Casco.

What You'll Actually Do

• Own the Onboarding Journey: You will guide new customers from "signed contract" to "fully operational," ensuring their first and every future pentest experience is seamless
• Manage Concurrent Engagements: You're always staying on top of multiple customer requests, deployments, and feedback loops simultaneously. You ensure nothing falls through the cracks
• Be the Security Expert: Customers will ask complex security questions. You need to answer them with confidence, explaining how our agents interact with their infrastructure and helping them interpret findings
• Triage and Troubleshoot: You are the first line of defense for technical FAQs. You'll solve problems directly when you can and know exactly when to escape to the core engineering team
• Advocate for the Customer: You'll gather feedback from the field and work directly with our product and engineering teams to shape the future of the platform

What We're Looking For

Must-Haves

• Security Mindset: You don't just know what "XSS" or "RCE" stands for. You understand the implications. You have a strong foundation in security principles and can speak the language of offensive security engineers
• Project Management: You thrive in chaos and can organize it. You have a proven track record of managing multiple stakeholders and complex timelines without losing your cool
• Technical Proficiency: You are comfortable reading documentation, understanding API integrations, and troubleshooting software issues. You might not write the code, but you can definitely read the logs
• Excellent Communication: You can explain complex security concepts to a CTO, a CISO, and a non-technical stakeholder in the same meeting
• Startup Grittiness: You're ready to use AI to build automation where none exists and adapt quickly as demand scales

Nice-to-Have

• Security Certifications: Bonus points for CompTIA Security+, CEH, GSEC, or similar
• Experience with AI/LLMs: You've automated away tactical work with AI, so you can focus on more strategic work
• Previous CS/Sales Engineering Experience: You've done this before in a B2B SaaS environment

What We Offer

• San Francisco based: Work from our SF office

Competitive Compensation

• Equity package with high growth potential
• Actual Impact: You will directly influence how major companies adopt autonomous security testing
• Learning Opportunities: We support your growth with a budget for conferences, books, and security certifications
• Smart Colleagues: Work with a team of ex-AWS engineers and security experts who are genuinely excited about what they build

Interview Process

• Quick chat with a founder (30 minutes) - We'll talk about your experience and what excites you about this space
• Technical discussion (45 minutes) - Show us something you've built and walk us through your decisions
• Paid work trial (1 week) - Work on a real problem with the team and see if we're a mutual fit

How to Apply

Send your resume to [e-mail] along with:

• A brief explanation of a time you turned a difficult customer situation into a win
• Tell us about a security concept you recently learned and found interesting

Keep it real. We value genuine thoughts over corporate speak.

We are an equal opportunity employer committed to building a diverse and inclusive team.

Must be authorized to work in the United States.

Ready to Apply?

Join us in building the future of autonomous security testing. We'd love to hear from you!