Customer Success Manager - USA

Yellow.ai; Dallas (TX); Remote; USD 125,000 - 175,000; Full time

Job summary

A leading company in AI-powered customer success is seeking a passionate Customer Success Manager to drive engagement and achieve client advocacy. The role involves owning customer relationships, providing feedback, and mentoring peers to enhance the customer success function. Ideal candidates have substantial experience in the tech industry, particularly with B2B SaaS products, and a strong ability to communicate with global clients.

Qualifications

• 6–12 years in Customer Success, Strategic Consulting, or Pre-Sales.
• Experience with B2B SaaS or tech product companies.
• Global customer experience (especially US/EU).

Responsibilities

• Own the customer lifecycle post-delivery.
• Lead strategic EBRs/QBRs to showcase ROI and align on goals.
• Mentor peers and elevate the Customer Success function.

Skills

Tech Savvy

Strong communication

Customer advocacy

Mentoring

Education

Bachelor's degree or equivalent experience

Job description

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Global Talent Acquisition. Recruit,Reward,Retain. I'm fascinated how technology creates better human experiences.

At Yellow.ai, we don’t just build AI-powered conversations—we build trusted partnerships that create value, drive growth, and deliver customer delight across the globe.

We’re looking for a passionate Customer Success Manager to join our journey and make a global impact!

Location: USA (Remote- preferably from Central). The candidate must be in US.

What You’ll Do

*Drive Engagement:

-Own the customer lifecycle post-delivery

-Spot gaps, deliver value, and turn clients into champions

-Lead strategic EBRs/QBRs to showcase ROI and align on goals

-Ensure seamless renewals & retention

-Collaborate on upsell/cross-sell strategies

-Proactively unlock new use cases with Yellow.ai

*Achieve Advocacy:

-Share customer feedback with product teams

-Lead case studies, customer meetups & surveys

-Turn customers into brand advocates

*Build Team Excellence:

-Mentor peers and elevate the Customer Success function

-Lead large teams, refine processes, and scale customer delight

Who We're Looking For

*6–12 years in Customer Success, Strategic Consulting, or Pre-Sales

*Tech Savvy

*Experience with Startups

*Strong communicator with global customer experience (especially US/EU)

*Proven success with B2B SaaS or tech product companies

*Passionate about impact, obsessed with value, and driven by growth

If you’re ready to redefine customer success in the world of AI, let’s talk.

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

• Industries

  Software Development

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