Technical Customer Success Manager - FED

Armis Security; United States; Remote; USD 139,000 - 188,000; Full time

Job summary

Armis Security is seeking a Technical Customer Success Manager for the Federal sector, responsible for guiding customers in the adoption of the Armis platform. With a focus on driving success and value delivery, the role involves collaboration with various stakeholders to enhance security posture and align services with customer needs. This fully remote position requires a strong background in IT, effective communication skills, and a passion for customer success.

Benefits

Comprehensive health benefits

Discretionary time off

Highly inclusive and diverse workplace

Qualifications

• 2+ years TAM / Customer Success Manager Federal Sector experience.
• 5+ years experience in network engineering or design.
• 3+ years in a Security/IT/Healthcare/ICT environment.

Responsibilities

• Drive Armis adoption and implementation plans.
• Build trusted relationships with technical users.
• Ensure customer deployment aligns with business use cases.

Skills

Strong formal presentation skills

Effective communication skills

Customer advocacy

Knowledge of security posture

Education

B.S in IT, IS, CS, MIS or equivalent

CISSP, Security +, CEH certifications

Tools

Scripting languages (Python preferred)

Job description

Technical Customer Success Manager - FED

North America

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time.In a rapidly evolving, perimeter-less world, Armis ensures that organizationscontinuously see, protect and manage all critical assets - from the ground tothe cloud. Armis secures Fortune 100, 200 and 500 companies as well asnational governments, state and local entities to help keep criticalinfrastructure, economies and society stay safe and secure 24/7.

Armis is aprivately held company headquartered in California.

Technical Customer Success Manager - FED

Location: This is a 100% remote position and we are considering candidates from any major city in the USA

At Armis, our Fed Sector Technical Customer Success Manager (T.CSM) serve as the key focal point to our top customers, at our highest level of service - in driving customer success. This is facilitated by the T.CSM working intimately with our customers as a trusted advisor, leveraging his expertise in customer needs, operational workflows and product know-how. This allows the T.CSM to guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization. The T.CSM team at Armis is highly team-oriented; we strongly believe that strategies yielding account success in one area can be utilized to replicate success elsewhere. Our T.CSMs thrive on doing whatever it takes to make our customers successful, and have proven themselves over years of working in a variety of customer facing, technical positions.

As a T.CSM you would be responsible for:

• Driving Armis adoption and implementation plans for our platinum-level customers and be accountable for Armis value delivery
• Understand how our customers are utilizing the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
• Ensure customer deployment and configuration align with business use cases. Validate that use cases are appropriately captured and delivered in a timely manner
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable according to the TAMs’ area(s) of proficiency
• Collaborating with Engineering, Product, Support and Sales teams to drive account success

Job Qualifications

• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• 2+ years TAM /Customer Success Manager Federal Sector experience
• 5+ years experience in a network engineering, architecture, support, or network design capacity
• 5+ years of experience in service delivery or account management in a post and/or pre sales environment
• Must have strong formal presentation and effective communication skills for multiple levels within the organization
• 3+ years experience working in Security/IT/Healthcare/ICT environment
• Familiarity with network protocols seen in either biomedical, OT/ICS, or corporate IT settings
• Familiarity with various Healthcare/ICT devices and manufacturers
• Familiarity with Healthcare/ICT applications and their architecture
• Experience securing IT/ICT/medical devices or implementing a security program in a Enterprise/healthcare/ICT organization
• Familiarity with scripting languages (Python preferred)
• Ability to travel regionally as needed (up to 20-25% per quarter)
• Active TS clearance is a plus

Salary range guidance for this position is: $139,000 - $188,000

The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for moreinformation on benefits at Armis.

The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

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