Client Success Manager | Remote, USA

Lensa; Atlanta (GA); Remote; USD 102,000 - 148,000; Full time

Job summary

Join a fast-growing company dedicated to enhancing business security. As a Client Success Manager, you will engage with clients to ensure their satisfaction, provide technical support, and help them understand their service outcomes. This remote role requires strong communication skills and a technical background in cyber security to translate complex concepts into actionable insights. Your contributions will support client retention and success while fostering a collaborative and innovative work environment.

Benefits

Work/life balance

Professional training resources

Volunteer Opportunities

Qualifications

• Experience working with C-Suite executives, VPs or Directors.
• Security+ or equivalent certification required.
• Current knowledge of security threats, solutions, and tools.

Responsibilities

• Onboarding new clients and setting realistic operational expectations.
• Measure and analyze client satisfaction KPIs.
• Provide technical product support and knowledge for renewals.

Skills

Communication

Problem-solving

Technical Knowledge

Attention to Detail

Education

Four-year degree in Cyber Security or related field

Tools

Salesforce

ServiceNow

SIEM tools (Splunk, LogRhythm, QRadar)

Job description

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At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest-growing companies in a truly essential industry. Join us.

The Client Success Manager (US Only - Remote) will support clients within the Managed Security Solutions (MSS) business unit. Their job is to articulate complex technical outcomes to technical and non-technical clients in a clear and concise way based on the audience. Client Success Managers are responsible for onboarding all new clients to inform them of what outcomes they can, and just as importantly, cannot expect based on the particular service requested by the client. A strong command of security operations technical concepts and repeatable processes are required.

The job of the Client Success Manager is to own, develop and support key process indicators to understand client satisfaction. This includes repeatable measurement of client satisfaction KPIs and working across Optiv MSS Technical Teams at the direction of the VCISOs to facilitate operational corrective actions needed to address tactical and systemic client satisfaction issues.

How You'll Make An Impact

• Briefing new clients on operational execution and expected outcomes
• Technical/tactical discussions on operational activities as they related to cyber threat actor operations
• Provide Technical and Product Support for Managed Services
• Provide Client product knowledge & support to encourage renewals
  
  

What We're Looking For

• Four-year degree in Cyber Security, Computer Science, Information Systems or related degree.
• Knowledgeable with various SIEM tools (Splunk, LogRhythm, QRadar, etc).
• Knowledgeable of MITRE Attack Framework
• Security+, or equivalent cyber security certification
• Current knowledge of client success practices, security threats, solutions, security tools, network technologies & procedures.
• Strong presentation and verbal communication skills.
• A process-oriented individual with strong attention to detail, an appropriate sense of urgency, and strong organizational skills.
• Must possess a high degree of initiative, motivation, and problem-solving skills
• Ability to translate complex technical concepts into business risk and desired outcomes
• Experience with cyber threat actor techniques, tactics, and procedures
• Experience with Client Relationship Management (CRM) software such as Salesforce & ServiceNow.
• Experience working with C-Suite executives, VPs or Directors.
• Ability to build and nurture trusted relationships with clients and internally
  
  

What You Can Expect From Optiv

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups (http://www.optiv.com/company/about-us#dei-group) .
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)
  
  

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice (http://www.optiv.com/job-applicant-privacy-notice) . If you sign up to receive notifications of job postings, you may unsubscribe at any time.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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