Customer Success Manager (US, remote)

GTreasury; Chicago (IL); Remote; USD 75,000 - 95,000; Full time

Job summary

GTreasury is seeking a Customer Success Manager to drive product adoption and ensure customer satisfaction as part of our new strategic department. This role is critical for enhancing customer retention and advocating for clients' needs while facilitating engagement and presenting business value through our SaaS solutions.

Benefits

Excellent medical, dental and vision insurance options

HSA and FSA options + company HSA contributions

401K matching

100% paid parental leave

15 paid holidays + competitive PTO

Qualifications

• 5+ years of customer success or account management experience in a B2B SaaS environment.
• Ability to interact with diverse customer teams across all levels.
• Strong presentation and writing skills.

Responsibilities

• Develop trusted relationships with customer stakeholders for product adoption.
• Accountable for enabling customers to achieve desired outcomes.
• Co-create Value Achievement & Success Plans with customers.

Skills

Customer Success

Problem Solving

Communication

Project Management

Data-Driven

Flexibility

Education

Bachelor’s degree or equivalent experience

Job description

Customer Success Manager (US, remote)

Job Summary

GTreasury is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, GTreasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and financial risk management. With enterprise clients spanning North America, EMEA and APAC, GTreasury is headquartered in Chicago with offices in London, Sydney and Manila.

Customer success is a new and strategic department at GTreasury with a clear objective to facilitate the adoption of new products or services, reduce risk and churn, and support expansion within existing accounts. As a GTreasury Customer Success Manager, you are a critical part of our customers’ adoption and ongoing satisfaction. You will play a pivotal role in ensuring our customers achieve their desired outcomes (value realization) with the use of our solutions. When customers are successful GTreasury benefits through increased customer retention, solution expansion, and advocacy.

As part of the Global Customer Support Team, you will help solve customers' business challenges through success planning and engagement, aligning and demonstrating the value of GTreasury solution against our customers' initiatives to deliver positive business outcomes. This includes end-to-end customer life cycle where you’ll manage customer adoption and growth, health, and retention in partnership with your Account Manager. This is a great role for someone who wants to be part of developing a customer success organization.

What We’re Looking For:

• Optimism and curiosity: Optimism will allow you to see the solution through the constraints, and curiosity will allow you to chart the path to success.
• Question asking and problem solving: Success plans are never the same for each customer, and so “the magic” lies in asking the right questions and translating into a plan that shows value.
• Kind, thoughtful, and respectful with a growth mindset: It is all, always about the people and the team. We’re looking for somebody who knows that software is a team sport, who values collaboration, and who is always growing and seeking to improve their own skills.

What You Will Do:

• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging the solution to achieve full business value.
• Be accountable for enabling customers to achieve their desired outcomes, setting them up for success during critical moments that matter in the journey, as evidence over time through product adoption.
• Co-create Value Achievement & Success Plans with your customers to develop a deep understanding of their business, primary business outcomes, and tangible success metrics.
• Develop, automate and scale customer lifecycle events including kickoff/onboarding, business review, feature announcements, utilization and user engagement.
• Address customer inquiries, manage obstacles, and identify ways to drive additional value.
• Establish periodic touchpoints to ensure customers are informed, remain engaged, and solicit general feedback.
• Be an advocate and voice for our customers internally and partner with cross-functional teams to facilitate successful implementation, adoption, expansion, and renewals.
• Work in partnership with Operational, Product, Engineering, Sales, and Support teams to provide customer feedback and ensure requests are resolved in a timely manner

Skills & Requirements:

• 5+ years of customer success, service, product, account management, or software sales experience in a B2B SaaS Solutions environment
• Ability to interact with enterprise customer teams at various levels of technical and non-technical depth, and across multiple levels from end user through C-level stakeholders while navigating tough conversations
• Strong presentation and communication skills, verbal and written
• Project management skills, with proven results working as a reliable advisor to drive business value for customers
• Highly data-driven with a dedication to following processes
• Intellectually curious and enjoys creative problem solving.
• Passionate about driving and tracking a consistent engagement process with all customers in your portfolio
• Flexible approach, able to operate effectively with uncertainty and change

Education Requirements:

• Bachelor’s degree preferred, or equivalent experience

Where You WiIl Work:

• We are 100% remote, with headquarters located in Buffalo Grove, IL and teams around the world!

• Flexibility for travel

What You Will Get:

• • A high impact, high visibility role at a growing SaaS company that values personal growth, accountability, and the concept of “good work.”
  • A great management team and reporting structure that supports you and your growth.
  • A culture of open collaboration and problem solving
  • An empowered role on the success team, responsible for driving business value.
  • Great benefits, culture, and the ability to work remotely.
  • Our benefits include:
    • Salary: The expected annual median salary for this role is $85,000. Actual compensation for an individual may vary depending on skills, performance, qualifications, experience, and location.
    • Excellent medical, dental and vision insurance options
    • HSA and FSA options + company HSA contributions
    • 401K matching
    • 100% paid parentalleave
    • 15 paid holidays + competitivePTO
    • 100% remote working

About GTreasury:

GTreasury believes there is opportunity in complexity. We connect treasury and finance teams with industry-leading experts, technology solutions and untapped possibility. By simplifying complexity, teams can unleash their organization’s potential to gain strategic advantages and grow. GTreasury helps organizations reach that potential by connecting treasury and digital finance operations through a world-class SaaS treasury and risk management platform and integrated ecosystem where cash, debt, investments, and exposures are seamlessly managed within the office of the CFO. GTreasury delivers intelligent insights, while connecting financial value chains and extending workflows to third-party systems, exchanges, portals, and services. Headquartered in Chicago, with locations serving EMEA (London) and APAC (Sydney and Manila), GTreasury’s global community includes more than 800 customers and 30+ industries reaching 160+ countries worldwide.

At GTreasury / Hedge Trackers, we know that our people are what makes GTreasury great and we celebrate the unique perspectives and experiences that our diverse teams bring to the table. GTreasury does not discriminate against employees or prospective candidates based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws and we strongly encourage people from underrepresented groups to apply!