Customer Success Manager (US, remote)

Talentify.io; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Talentify.io, un leader dans le secteur de la technologie financière, recherche un Customer Success Manager pour gérer les relations clients et assurer la satisfaction. Ce rôle offre l'opportunité de travailler à distance et de contribuer à des solutions stratégiques pour améliorer les capacités des clients. Vous serez chargé de développer des relations solides, d'analyser les retours clients et de fournir un soutien sur la plateforme de gestion de trésorerie.

Benefits

Opportunité de carrière et de croissance professionnelle

Travail à distance depuis n'importe où aux États-Unis

Qualifications

• Expérience en customer success ou account management requise.
• Excellentes compétences en communication et interpersonnelles.
• Familiarité avec les produits SaaS et les concepts de gestion de trésorerie.

Responsibilities

• Être le point de contact principal pour les demandes des clients.
• Développer et maintenir des relations solides avec les clients.
• Former et soutenir les clients sur l'utilisation de la plateforme.

Skills

Communication

Interpersonal Skills

Problem-Solving

Client-Focused Mindset

Job description

Employer Industry: Financial Technology (FinTech)

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere in the U.S.
- Be part of a leading innovator in integrated SaaS treasury and risk management solutions
- Engage with cutting-edge technology that empowers organizations
- Contribute to strategic treasury solutions that enhance client capabilities

What to Expect (Job Responsibilities):
- Serve as the primary point of contact for client inquiries and support
- Develop and maintain strong relationships with clients to ensure satisfaction and retention
- Collaborate with internal teams to address client needs and deliver solutions
- Monitor and analyze client feedback to drive improvements in service offerings
- Provide training and support to clients on the use of the treasury management platform

What is Required (Qualifications):
- Proven experience in customer success or account management roles
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a client-focused mindset
- Familiarity with SaaS products and treasury management concepts
- Ability to work independently and manage multiple client accounts effectively

How to Stand Out (Preferred Qualifications):
- Experience in the financial technology or treasury management industry
- Background in project management or consulting
- Knowledge of risk management practices and tools
- Familiarity with data analysis and reporting tools
- Previous experience working remotely or in a distributed team environment

#FinancialTechnology #CustomerSuccess #RemoteWork #CareerGrowth #SaaS

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