Customer Success Manager - (US&Canada)

Creatio; United States; Hybrid; USD 85,000 - 125,000; Full time

Job summary

Creatio is seeking a Customer Success Manager to cultivate strategic relationships with Corporate & Enterprise clients across the US and Canada. You will serve as a trusted advisor, oversee delivery for implementations, and drive value realization with high ROI.

The role emphasizes cross- and upselling while maintaining low churn. Ideal candidates have 3+ years of global account experience, fluent English, and strong program management skills.

Qualifications

• 3+ years of experience working with global segment customers.
• Fluent in English with executive-level communication.
• Experience with CRM/ERP/Core systems and other corporate software.
• Ability to manage customer portfolios with regular client meetings.
• Experience overseeing software implementations, customizations, or demos.

Responsibilities

• Maintain and develop long-term relationships with strategic Corporate & Enterprise customers.
• Act as a trusted advisor and communicate with C-level executives.
• Audit delivery processes in implementation projects to prevent issues.
• Help customers achieve outcomes through product consulting and ROI realization.
• Grow the customer portfolio through zero churn and cross- and up-sales.

Skills

Global accounts experience

Executive communication

CRM/ERP knowledge

Portfolio management

Software implementations

Product demos

Customer-centric communication

Negotiation & renewals

Time management

Job description

Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who We’re Looking For: We are seeking passionate, proactive, and results-driven Customer Success Manager to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with SMB & Corporate segment clients across US and Canada markets, serving as a trusted advisor to key stakeholders. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table.You should be a strong team player with excellent communication skills, eager to dive deep into our product, continuously learn, and make an impact from day one. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated.The role is based on the East Coast, USA.Responsibilities: Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment.Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.Grow customer's portfolio through zero churn and active cross and up-sales.Requirements: 3+ years of experience working with global segment customers (preferably North America region);Fluent in English — both verbal and written with executive-level communication;Experience with CRM / ERP / Core systems / LC/NC solutions / other corporate software;Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software;Strong Customer-Centric Communication and Presentations Skills;Commercial acumen, including negotiation and renewal management;Excellent time management and efficiency skills.What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.